Sergeant Peppers Auto Shop

This guy is terrible. I was pretty sure I was being overcharged for a diagnostic, and when I asked for more explanation about his findings he just threw the paper at me and told me to read and wouldn't explain anything. Also the paper said the axel is "broke" which is not clear at all, so when I asked for more clarification he said "he's been in this business for 60 plus years and doesn't need to explain it." When it became quite clear that I was unhappy, he actually wouldn't accept my debit card as payment and made me go find an ATM and get cash. Overall he was extremely rude and I'm pretty sure he was just yanking me around because I'm a single young woman.



As an addition... I later decided to google the problem he quoted me for. He claimed the axle needed replacing, and a quick google search revealed that that should cost somewhere between 600-800 for my car, including the typical cost of the part and labor. He quoted me above 1500$. Look, I can see if maybe it may be a bit more than a quick google search but for God's sake not 700-900 more. This guy is a total scam. Avoid at all costs. If my car broke down in front of his shop I would pay to have it towed elsewhere.

Do NOT take your vehicle here for repair. The mechanics were very vague when describing the work they performed and the owner is a very rude person who treated me like I was trying to scam him! Typical shady mechanic

This company does the "bait and switch"!!!



I went there, because the OWNER of the company, stated that he would do a "free estimate" of repairs for my car.



When I went to pick up my car, I was told the "estimate was $650"- and I told him I couldn't afford that amount right now, he then stated because I'm not doing the repair, there would be a $60 + tax charge. I said that's not fair, because he never told me there would be a charge. I told him repeatedly that he was the one that told me that it was "free", he said he can't keep track of who he tells that too, so its my responsibility to make sure that everyone in the shop knows that its a "freebie". I said that's not my responsibility, as he is the owner, and he was the one who told me, then he should tell his employees. He then continued on to say "that's how businessess run".



He refused to give me my car back until I paid the money.



The reciept that was presented for the "estimate" after I paid, was completely blank. It didn't say what was needed on my car for repair. I had to ask them to list the issues, and then the owner just told the receptionist stuff to write in on the "estimate'. I really wonder what I paid for.



He did a bait and switch and I'm very unhappy. I made a Better Business Bureau complaint, and they are unresponsive.



I know hear from other people, that this sort of thing happened to them as well with this company.