Larry H. Miller Used Car Supermarket Sandy

I was foolish enough to purchase a car from the Larry H. Miller used car superstore, they lied about the vehicle, when I paid for a separate mechanics inspection from the Larry H. Miller Chrysler dealership across the street, they also lied in collusion with Doug Webb, the salesman to say the 2008 Chrysler 300 SRT8 I purchased had never been in an accident.
I discovered the depth of their lies when I returned to purchase another vehicle and the truth came out about my previous purchase. I had gotten in an accident that was the other drivers fault. When I filed for depreciated value, I was denied and they informed me that the vehicle had been in 3 severe accidents previously. The damage had exceeded $20,000 in repairs on two of them and $13,000 for the third. When I had the Larry H. Miller Chrysler dealership do the mechanics inspection, I specifically told them to look for any indications of accident damage and they lied and said it had never happened.
I was told the truth the day after I had selected a truck that I was seriously considering purchasing. When I confronted them about the whole thing and said I didn't want the truck and didn't want to buy anything from a dishonest dealership they used the extended test drive form I signed as a contract to force me to buy a truck that I didn't want and then upsold the interest on my financing, rolled $3,000.00 from my Chrysler into the new loan on the truck and forced me to pay for it all because I told the manager that I was not happy with their dishonesty. All told, Larry H Miller dealerships have cost me almost $30,000.00 due to their lies and horrible business practices.

No one should ever buy a car from them. They wholesale the cars from their other dealerships to themselves and mark them up by $2,000 to $5,000 and then show you paperwork that says they are selling you the car for around $500 over the purchase price. These tactics of artificially inflating the price are acceptable business practices in Utah.

Promised a 2000.00 gift card at the time of purchase, but I was called in two months later to finish up the financing. When I hadn't received a gift card that was already agreed to, I asked about it. The finance manager Rob Hammer informed me that I am already getting a really good deal (according to the dealership) and that there is no room for the gift card, despite already agreeing to it when I took delivery of the car. The battery died on the car a week later, and all of the repairs they did to burn holes in seats failed and need to be replaced. This dealership hosed me during Christmas time. Doug the internet sales guy "attempted" to make things right and offered a 200.00 gift card.....thats not even the price of the first payment. This dealership lies and lies and lies.

Jimmie noon was great. We have had to go in for service issue twice since buying our car at the beginning of the summer and he is always amazing and super quick so I can get in and out asap. They even fit you in on busy days the best possible way they can. Me and my family love Larry H. Miller and because of this service advisor we are continually pleased!!! Thanks LHM Service and Repairs.

Larry H. Miller Used Car Supermarket Sandy Utah With so many other options I would suggest you go look for them. Trust and integrity is not found at this dealership . When the car sales person tells you let's just wrap it up don't go home and sleep on it.. you know you're getting yourself into a bad deal. But my 18 year old daughter had to figure this out the hard way. She trusted them,lies! They promised her automatic door locks and interest-rate at 5.99 and the trade in what a joke! The manager I spoke to tonight was so inappropriate and yelling he frightened me. Quote "how am I supposed to pay my guys of coarse they tell her not to sleep on it she would change her mind" " she is 18 and fair game" Creepy and highly inappropriate coming from a 40 50 year old man. Or anyone for that matter.

This was the easiest car buying experience I have ever had. It was quick, no hassling and they were very honest. I knew what I wanted and they made sure that I left with nothing but that. I would recommend any LHM dealership to family and friends, for I know they really care about the customer.

I don't know where to begin with this horror story I had. YOU"LL WANT TO READ THIS. It started out great and I thought I would be getting a great deal on a used Saab. As part of the agreement, they PROMISED to do a detailed inspection of the engine, transmission, etc. I picked up the vehicle the following day and they said everything looked great. ON THE DRIVE HOME the car engine blew up!! I had to call the dealership and tell them to call a tow truck to pick up the car and I wanted all my money back. They refused to give me the money I gave them for the down payment saying "There's nothing we can do." Yeah right. So I had $2,000 in an account that they refused to give back to me. So I began looking for another vehicle in their lot. I found a Jetta that I really liked and due to the accident that happened with the Saab, they give me a very good deal, one that I couldn't turn down. So I decided to buy it. They printed off the CarFax and said the title was clean and it had never been in an accident. Upon further investigation, we found that the front bumper was a slightly different color than the hood and we found a receipt in the glove box. The receipt showed that it had in fact been in an accident and repairs had been done. They promised to do another inspection that the front end had been repaired correctly and their other "inspections" of the engine, transmission, etc. which I seriously doubt they ever did. They also promised to do other small repairs after my purchasing the vehicle which I got in writing. Once I purchased the vehicle and drove it off the lot, they acted like they had no idea who I was. When I returned to get the repairs done that they had promised me, they said again "There's nothing we can do." I fought and fought and FOUGHT and finally got them to repair them. Upon purchasing the vehicle, I also bought a warranty that covered the vehicle for 50,000 miles or for 2 years. It cost $2,000. They told me that it basically covered every mechanical feature of the vehicle. The warranty company is called Total Car Care. DO NOT BUY THIS. IT'S A COMPLETE SCAM! For a year and a half, the car ran great but then it started leaking oil. My warranty covered ALL my gaskets so I thought everything would be covered. They started doing the work and 2 WEEKS LATER, they said it was finished. When I got there, my bill was $250. $100 of it was my deductible. That I understood so I asked about the extra $150. They said the warranty company refused to pay it because they said they covered the repair in error. So I got on the phone and had a twenty minute fight with an employee in which they still refused to cover the part they said they would cover, which I have all in writing. SO BECAUSE OF THEIR ERROR, I HAD TO PAY AN ADDITIONAL $150. This is where it gets really interesting. On the drive home, I had two warning icons flash on my dashboard that had never previously popped up. One was the temperature icon and the other was my airbag. After some investigation, I couldn't figure out why those were flashing because my airbag seemed to be fine and the temperature gauge would pop up warning me of overheating when I would just start my car. So obviously something was wrong with the electrical system or computer. Not only that, but they screwed up my stereo system. It wouldn't turn off when I turned of the vehicle. I called them telling them that they must have screwed up my electrical system. They told me that it was "bad luck" and it had nothing to do with the repairs they did. Taking out an engine actually has A LOT to do with the electrical system. They said the repairs that had to be done would be an additional $250 and an additional $150 to fix my stereo, none of which were covered by my warranty. I fixed my stereo myself, because THEY UNPLUGGED ALL MY STEREO WIRING FROM THE BATTERY. I KNOW THEY INTENTIONALLY SCREWED UP MY CAR TO GET MORE MONEY. AWFUL, AWFUL COMPANY ALL AROUND. NEVER STEP FOOT INTO THEIR BUILDING!!

I can not imagine my experience with them being any worse. Originally I bought a car through them at the sandy store. They got me into a ridiculous loan to try to repair my credit, promising that a year later I would be able to refinance into a better loan. Nope. When I went back 18 mo. later I was still $3000 upside down in the loan because of depreciation. I went to the orem store hoping I'd get a little better customer service. Wrong again. They found a car they told me would work on a trade in but when the loan info was sent to the bank, LHM had lied about what the car was worth by adding extras it didn't have so the bank couldn't approve the loan. After finally finding a car that would work, they processed the paperwork incorrectly three different times. I had to go back and get the loan approved for additional funds with the bank because they did it wrong. Sent two wrong checks to the DMV for the taxes. When I called to figure out what was happening with the refund amount (they had overcalculated the taxes which if they had gotten that part right would have saved me the previous headache with adjusting the loan amount) the woman in finance started giving me attitude. I tried to patiently explain that I was now three months into dealing with their screwups. Overall, I went into the dealership more than ten times to get a car purchased and the paperwork right. Nightmare.

My Opinion? What they advertise and what they deliver are two different things. Think twice about dealing with the epotime of "Used Car Salesmen" that are more concerned about taking advantage of you then giving what they advertise.

Worst place To go do not buy a car here ever, they will make you pay, pun intended. Worst customer service, they don't care about you just your money

By far the worst experience ever!!!! I will never return to ANY Larry H Miller delaership for a vehicle ever again and I will warn everyone I can to stay as far away as possible. This company is very dishonest and shady. The financing with Larry H Miller is a nightmare they are notorious for yo-yo financing. You will sign a bunch of paper work and then be told they will call you in a week to sign some more papers, you will drive the vehicle away and 3-6 weeks later they will call and tell you to bring the vehicle back saying you are declined. If you are not approved on the spot they are just postponing telling you that you are declined. Our experience is that they put us very far upside down in the first vehicle we purchased from them and the financing was several months of hell before it was all complete. 2 years later we decided we would give them a chance to make things right since our first experience was a nightmare. We returned looking for a larger vehicle to better fit our needs and without hesitation they said no problem we will get you all taken care of long story short they did nothing for us. They did nothing but lie to us and give us excuses for 3 weeks about when the final paper work would be complete and in the end said sorry you are not approved and bring the vehicle back. STAY AWAY from Larry H. Miller at all costs they will jerk you around and in the end you will be very disappointment or go through hell to get your vehicle.

I would never recommend anyone to go there! Told them what we were looking for and our exact price limit and they showed us anything but what we were wanting. They said they had what we were looking for on a different lot so we went with them to look after already spending 30min. Looking at all the vehicals we told them we didn't want. After telling them we were leaving they finally decided to show us the ones on the other lot. When we got to the other lot they didn't even have the vehicle they said we were going to look at.

Wasted so much time being jerked around by salesman. We were never shown the car we told them we were looking for.

they lie and are not honest at all!!!

DO NOT BUY A CAR HERE. I was offered a better interest rate than my pre approved rate with my bank, when I went make a payment I found out I was 1% more than I was approved for at my bank, and my loan was for 2,000 more dollars than I was explained. When I went to get my plates they ordered the wrong ones, and told me too bad. I then went to follow up on my mats it was not 28 days after I purchased my car and the mats were not ordered and I had to order them. I was very frustrated I call the manager to express my frustration he stated he would look into it and call me back, never did. I call several more times never getting responses or calls back. I ended not having plates on my car when the temporary paper in the window expired. There is NO COMMUNICATION between sales people, finance, and service. The staff lacks the basic knowledge to help a customer or even direct them to someone who could answer their question.