The Village at Auburn Apartments

I would not recommend this complex to anyone. I am so fed up with this complex. It is the worst I have ever lived in. The customer service is terrible. If you complain, they get rude with you and will ignore you to do other tasks. Their office hours are not conducive to working professionals. Many times there isn’t anyone in the office during office hours anyway. I have pest control come in once a month because there are bugs everywhere. My air conditioning unit keeps breaking. They are charging me their renters insurance when I already have insurance and have provided verification to them and their corporate office multiple times. However, they continue to charge me and will not refund me. That argument has been going on for almost 5 months now. I imagine they are scamming other tenants with the renter’s insurance issue as well.

Do Not Move Here!



A Tenants Opinion! Crime is quite high but management advises its not their job to let the tenants know what is going on. They say its up to the police department. I have complained for the last year about drug smells, loud music, yelling and screaming in the parking lots, terrible parking conditions, constant car breakins, now we just had a report of an assault. It was so alleged that management waited 15 whole days to let anyone know, but now they want us to take "personal security measures" so they won't be held liable. How alleged is that? Now they want to send out letters, place them on everyone's doors and immediately shut the office down within seconds so no one can call them. Illegal water billing system! Water bills fluctuate depending on the vacancies in your unit. Some water bills reach $60 to $100 per month. They apply your rent check to the water bill first and then give you a $6?.00 dollar late fee saying you didnt pay all your rent. Even though your check states... "October's rent." because they know no one is going to pay that ridiculous water bill. Do not keep their promise. No upgrades to any of the fixtures as promised when i signed my lease. I have documented multiple requests to no avail. No security at all. Gate has been broken 80% of the time I have lived here. Management is rude. Front desk employee is quite sarcastic. BOOKKEEPING IS TERRIBLE Management does not care at all! They peg you as a complainer and don't answer phone calls or letters. Per the water bill company... the water bill is billed per what South Terrace of Auburn tells them to bill. I called them, this is what they told me! Multiple car break ins. When gate is fixed the gate door is wide open for burgulars to walk through. No neighborhood watch in place at all. They care so much about the property and value it so much that not one member of Management resides there. Broken glass from cars that have been broken into stay in the parking area for weeks. You can wake up any weekend morning to find beer cans and broken beer bottle in the yard and in the parking lot. Loud weekend parties. 5 families staying in one apartment. The list can get longer. i hope you heed before you sign the lease! One more thing, the apartments have been sold at least 3 times in the 14 months I have lived here. Out of State Companies come in, buy the property, raise the rent, then give discounts to raise occupancy then sell. Meanwhile, the neighborhood is going down the drain and no one cares about the families that reside there, especially not management. You dont have to take my word for it... just read the police logs.

Management is quite unconcerned about tenants requests and legitimate complaints. Read Durham County Police logs before you move here. Its a lot they dont tell you when they greet you with smiling faces.