Talsma Furniture

We love to go to Talsma’s because they are so helpful and they give you some time to look over the items your looking for.

My husband and I haven't purchased furniture in over 10 years. We visited several retailers but didn't care for the aggressive pursuit of the salespeople. Talsma Furniture was totally different. Our visits to Talsma's were great. There were many styles and options to choose from and it wasn't overwhelming. Our shopping experience was a pleasure due to Julia and Polly. They were wonderful to work with. We'll definitely be back!

As we walked in we were greated with a friendly hello and introduction. Then we got to look around at all the furniture. After a while we were checked on and had all our questions answered and were shown a few other pieces we ended up purchasing !!! Maurine was a big help and we enjoyed working with her. I would recommend shopping for all your furniture at Talsma’s !

MAURINE IS THE BEST SALES PERSON EVER, SHE NEVER STOPS WORKING FOR YOU AND THAT INCLUDES AFTER THE SALE IS COMPLETED. SHE JUST MAKES YOU WANT TO BUY OTHER ITEMS FROM HER.

My husband and I went to the Byron Center Talsma store "just to look" at dining chairs, thinking we'd keep our old oak table and save money. Maurine greeted us and without any pressure, pointed us to the dining furniture area. She didn't follow us around or keep an eye on us. My husband wasn't even going to go in because he hates the "lurking salesperson" we experienced in the other furniture stores. We didn't want to spend a lot but the clearance price for a dining set (4 chairs, a bench, and a table) cost the same price as the sets of 4 chairs we'd found in other stores. The dining set is very well built and we love the cottage style. I was so glad I forced my husband go to one more place! Great service and good quality furniture. Thanks Maurine!

Best customer service...called yesterday, needed an extra firm mattress only, spoke with Melonie, she found a great mattress, no upselling, not only was she overly helpful, but she went out of her way to make sure that it could get delivered the next day instead of 3 days later . She was just so nice and helpful.Because it's tax season lol and because she was so nice and helpful, we will be furnishing our new home with all Talsma furniture, great quality and great people to deal with. Thanks Melonie for being so very helpful, ..The Sefcik's

Bought Bassett sofa 2014 with extra firm cushion inserts . It's so firm our legs and shoulders fall asleep when laying down to watch tv . Nothing like the store cushions in extra firm . Absolutely hate it . Paid 1800.00 . When called to see what could be done , manager told us we could pay another $200 for standard replacement cushions . Really ... I feel they could throw them in at no charge to make a happy customer . Very disappointed !

Worst Service in town. The Talsma's have the worst service, I enjoyed my time shopping in the store but once we bought a couch and they had our money they treated us like dirt. Miss communication with delivery on their part stayed at home for 5 hours waiting for delivery they never came. Then they had the guts to blame it on me. Manger said he was going to call back waited 48 hrs no call back. It is sad to say I can't support this local business. In today's world I can order a couch from any online store and get better service. I highly recommend you take your money somewhere else. We will not be returning and I will be sure to spread the word not to waste your time with this business.

We LOVE Talsma's! after shopping many other places and not being happy with our choices we finally bought from Talsma's. We now have Talsma's furniture in almost every room of our house and absolutely could not be happier! Great quality and customer service!

Don't bother...they don't stand behind their merchandise. My dad and I bought a bed, bed frame, and recliner from here. The bed frame had a problem with one post that the metal actually bent and the caster would not stay in the post. I have never seen this happen on a bed frame...ever. I took it back and the manager came out with pliers and bent the post back. Then he proceeded to tell me the metal was now soft and could easily bend again. He told me to buy a clamp and some wood to support the bed frame so this wouldn't happen again. With what I paid for the bed frame I feel it should have been replaced. I don't think I should have to buy stop gap measures that have little chance of working...especially since the manager knew it would still have a problem. I hope one bed frame was worth the loss of two customers because neither my dad nor I will ever shop their again.

We bought a Best brand reclining sofa from Talsma’s this spring. The salesman Luc told us it was restuffable, which was nice because our old sofa wasn’t; but we were a little worried too. We told Luc we didn’t want to have to service it right away & asked him how the sofa would wear. He told us it wears really well & would be quite a while before it’d need stuffed. The sofa arrived on 7/2/12. 1 1/2 weeks later we noticed the outside seats had sunk 3.5 inches more than the middle seat. The cushions had totally collapsed & the sofa wasn't even 2 weeks old! Plus the 3 seat backs didn’t line up. Our old sofa is 9 yrs old & only started showing wear a 2 yrs ago, & the backs still line up perfectly. Wear this excessive was unacceptable & we called Talsma’s to request a refund. The CSR said we needed to try servicing it first. They sent a tech out & the guy was at our house less than 5 min. He lifted a footrest, wrote something on a paper, told us he was going to order more stuffing for it & left. I asked him if he sees this issue a lot with this sofa, and he said no; but the way he said it told me he saw it way more than he let on. We spoke with reps from other stores & they all said this sofa will probably need to be re-stuffed again before long, as it's filled with a material called Dacron. Even though they would fix it under warrantee, we just couldn’t believe that a sofa needed to be restuffed after ONLY TWO WEEKS! We decided we didn’t want it fixed; we just wanted to return it & find another sofa. We called Talsma’s on 7/21 and requested a refund. The manager Doug told us this wear was normal, & even he needed to have his sofa restuffed within the first month (this contradicts what Luc said, so who was lying?). We told him the seat backs don't line up & he told us all reclining sofas do that. We sent him pics of our old sofa proving his statement was false. On 7/23 Doug emailed & said he got ok’d to exchange our sofa. We emailed telling him this sofa was the only one in their store that we liked, so we just wanted to return it. He emailed saying he wouldn’t return it & if we didn’t exchange it then we’d have to settle for fixing it. On 7/23 we filed a BBB report against the store. Talsma’s responded a few days later & they basically parroted what Doug said, that Dacron filling in sofas is expected to collapse & they claimed we refused to allow them to fix the sofa. We never had the chance to refuse service; the parts hadn’t even arrived yet! On 8/3 the svc dept called & told us our foam cores were in & they wanted to come out and fix the sofa. So now there’s a discrepancy on what needs fixed; Doug said it’s the Dacron filling & the svc dept said it’s the foam cores. The BBB report wasn’t getting us anywhere, so we decided to go around Doug & talk to the owner hoping he’d be more reasonable. On 8/13 we spoke to Tim Talsma. We told him what had happened & asked for a refund. He had the AUDACITY to say “we COULD’VE worked that out but not anymore because you tarnished my reputation by filing a BBB complaint.” The owner of a large, profitable business was acting like a child because we filed a BBB report against his store. If his employees had taken proper care of their customers in the first place, we wouldn’t have “tarnished his reputation.” We added this info to our BBB report & Talsma’s never responded. At this point, the BBB has closed our complaint as “unresolved.” They’re ruining their own reputation by not responding to the BBB report. If they had responded & the BBB thought their response was appropriate, then it wouldn’t hurt their reputation. But by not responding at all, that alone is hurting their reputation.