Milton's Spas of Maine

Laurie asked me to post something to express our satisfaction with her company. We have been a customer for more than 5 years and have been very happy with the service.

Both of them have gone above and beyond in meeting our needs. Always timely, always call if any changes to the planned appointment. Always have the products we need and drop them off.

I would always recommend them to others. We purchased from another local company and had so many issues with them, we found Miltons and have been very pleased.

If you buy a spa from Milton's you can get ready to be disappointed by their service. Very friendly before you buy. Once you buy don't ask them to make good on services or warranty. You stand a good chance of being abused.

I cannot believe the review I see below. I have been doing business with the Milton's for Years. They continue to provide GREAT service to myself and family when I am out of town. All I can say is internet is a tool for a complainer to Complain....l couldn't be happier with both the owners and the company and the product.

Horrible man. Very abusive. Makes you feel as if you were the problem not his spas or his technicians. He is nasty, argumentative and just weird to deal with. Not worth it. I could tell you much more... Charged us thousands of dollars to repair things that still didn't work and yelled at us the whole time. Have now spoken to others who are aware of this behavior. Wish we knew that before we purchased.

Please save yourself the disappointment, and shop somewhere else. The owners are rude, arrogant, do not honor their agreements, give shoddy service, have some of the most expensive products around, and will blame you for the problems with their equipment.



I strongly recommend taking your business elsewhere.

Caveat Emptor: Let the Buyer Beware of Milton Spas. I wanted to like these people, and be happy with my purchase, but I am sad to say, I thoroughly regret my purchase decision. Lest I be accused of being merely a disgruntled customer, let me tale you my tale and let you decide.



I did a great deal of shopping before I purchased a brand new hot tub. I really liked the people and products of Mainely Tubs in Scarborough, but Milton Spas was closer to my home and I felt this would be more important for service and supplies.



I had been warned by friends in Yarmouth that Bruce and Laurie can be unpleasant to deal with, but when I met them, I felt that although they could be brusque, that I would be able to work with them.



Over a year later, and several interactions with them, It pains me to say that I am thoroughly disappointed with both of them.



The problems started almost right away. Bruce was condescending towards me and my partner, but I excused it as a man who was overly proud of his business and product.



The problems continued at installation. They provided instructions that were inadequate, and I was very specific in my questions about what I needed, and was assured that the instructions provided were all I needed. I hired a master electrician who had experience with installing hot-tubs and spas, but did not hire the contractor Bruce wanted me to. He later said the installation would void my warranty.



When my spa was delivered, a diverter valve was not working properly. Since it was brand new, it didn't register right away that it shouldn't be operating that way, but it was stuck in the on position, which kept air flowing into the tub full time, which increases the cost of operation. When I figured it out, and explained it to Bruce, he was demeaning and insulting and insisted that I didn't know what I was talking about, and that it was a simple part mechanically and there could be little wrong with it. When I finally convinced him to come visit (after enduring his belittlement), he was surprised and claimed it was a unique problem, and fixed it, but never apologizing for the tirade I had to endure, or that I had been right in the first place.



Later, when the waterfall control failed, the cap separated from the mechanical parts below, and water was flowing uncontrolled out of the valve. I asked Bruce to come look at it. They said it was repaired, but when I went to turn the valve, water freely flowed out from under the valve control. It was tight if it was all the way off, but if it was on, it was a fountain (I suppose I should have considered that a feature and left well enough alone) but I informed him the repair was not done correctly, and I also noted that a washer and a U shaped plastic part had been left outside the tub, which I suspected may be the problem.



Bruce claimed I was operating the tub incorrectly and broke it. He insisted the repair was done properly, and that it was not a repair that would be covered under warranty (less than a year into owning the tub), and he sent me a bill for $50 for the repair, claiming that he was doing me a favor.



I went to visit the store to get supplies. I had initially bought all the supplies from Milton Spa, but a friend pointed out I was paying a lot more, and I could get them a third to half off online or through other sources. When I checked the prices I was paying at Miltons, as a customer who had paid over $9000 for a new tub, I saw I was paying among the highest prices I could find either in other stores, or online. Almost everywhere else was less expensive. I bought a new filter from Laurie that day and when I purchased it, I noticed there was no part number on it. I wanted to be able to do some comparison shopping of my own for future purchases, and asked for the part number for the product. She refused to give me the product information.



Do yourself a favor, buy somewhere else.

Just purchased a spa from Miltons a year ago. The have given us fantastic customer service. We shopped around and found the product to be superior to any other spas out there. Bruce and Laurie have been wonderful. Thank you so much for our new spa and all the info you give to us. Dona