Krause Family Ford

We spent $21,000 on a truck at Krause. The AC stopped working on the way home from the dealership. They had us bring it back, and supposedly fixed it. It only worked for a couple of days, then stopped again. We emailed the sales guy, and got no response. This morning, when we started it, it was making awful noise and vibrating. We emailed someone up the food chain at Krause. Crickets. We had it towed to another dealer, where we'll have to pay who knows how much to repair this truck we just bought.

These people claim to do a full, thorough inspection. They're either lying or incompetent. It comes to the same, either way. We'll never buy another vehicle from them.

Made a saturday appt. for a grinding noise on the f-150 when making turns. Took it to Cherokee Ford they diagnosed it and had the problem fixed the same day. They called a few days later to follow up to make sure the issue had not occured again. Very easy going!

I had used this dealership for all my service needs. On two occasions I was not happy with their service. The 3rd time was the final straw. I needed a check engine service. They told me I had fluid in a cylander and my block was cracked. The repair would be over $3000 or I could just drive it until it died. Neither of these answers was acceptable to me. I took it to a private repair and all I needed was an injector - no fluid in the cylander - no crack!

I will never go back.