Kneading To Heal Massage Center

Starting May 8, 2018 I attempted several times to make an appt for myself and 2 friends by phone or online. No one answered the phone, it kept going to voicemail. The next day I called again several times, this time a lady called me back but I was informed the online appts is for “Members only”. My friends and I decided a Saturday in June would be good. Left msgs again, 1 week later Jay calls saying all June wknds were booked. Called again after talking to my friends, left msgs. A week later I had to physically go there to ask which date is avl for 3. It took another 2 wks for all of us to be added to calendar, all the while the other girls are calling too and calls not being returned. Another had to go there in person also. Now, with all of this on June 20th I get a call from Jay to confirm appt, I informed him I was actually going to come there to cancel MY appt because I would be out of town but the other girls might still be there on June 21st. I asked for other openings and we finally came down to 2 possible dates if the girls wanted to reschedule. I then asked what’s the easiest way to contact the office because it is so difficult to contact the office. Jay then tells me that other people call there too—-DUH!!!! Then DUDE HAD THE NERVE while I, as a potential customer, was expressing my frustration with the process, told me to TAKE MY BUSINESS ELSEWHERE!!???!!!.....NICE!!!!....I was planning to do that on the very first call but decided to be patient because me and my friends had Groupons. The New Yorker in me was dressed and ready to visit Mr. Jay but decided to call Groupon. They took my complaint and refunded my money. They did the same for my friends too. Trust me....this was the short version of this story. Jay must be very close to the owner Michelle for him to freely tell potential clients to go elsewhere. A horrible client services experience. And YES, at Jays recommendation I am taking my business elsewhere.

Went there once to get a relaxing massage from a girlfriend, she won the certificate and could not use it so she gave it to me. Sadly Relaxing was anything but what happened. Even though the massage was very good the therapist talked so much it was distracting. Also I spent about 30 minutes trying to walk out because she would not stop talking after. The best part was that the therapist I had was the owner, so who can you really complain to.

Michelle is the most trained and caring massage therapist I have ever met. She listens to YOU and you Body and then explains to you what she is doing and why.

Kneading to Heal Massage Center is Michelle's new business, I already see it

doing awesome, ever time you go in there's always something new set up, Refreshment table, television set up, and a friendly growing staff that makes you feel right at home.