ABRA Auto Body & Glass

Think twice about bringing your vehicle to Abra in general. I was hit by an uninsured motorist back in Sept and got a initial quote from Abra. The person who hit me was kind enough to pay Abra in advance so they had cash money for 45 days prior to my appointment. The estimators name is George Roberts but he goes by 'Charlie'. He was very rude from the start. Very poor customer service skills and he acted entitled like they had too much business and it reflected with his disposition. He mentioned he was ordering genuine Toyota parts. I asked him to show me proof of the parts he ordered. He gave me a hard time with that like he was put out. He guaranteed parts being ordered in advance of my appointment. I had to have the parts ordered in advance because this was damage caused by an uninsured motorist and there was no coverage for a rental car. When I called in advance to the work done a member of Abra's staff mentioned they don't order until the vehicle is in their possession. Finally, a couple of days in advance of my truck going in for the work a member of their staff called to cancel the appointment due to Abra taking in tow work. My vehicle was not a priority to them. Basically Michael told me to pound sand and all they could offer me was my money back. Buyer beware hear folks. This is a bait and switch operation. They know you need work done because your car is a priority to you so as a result so in return for the stress you are under if a vehicle that needs work your left high and dry.

Avoid at all costs!!!!

After I had to wait a week before my appointment. I dropped my car off for the whole day to get an estimate for fixing a rust spot on the roof and a leaking windshield and asked them to check for hail damage. When I go to pick it up I have no estimate on any of my concerns. The paperwork says "No hail damage found" after we had 3 huge hailstorms!