Westwood Cinemas

Went to the 1:15 show of Wolf of Wall Street today and had to leave after 45 minutes because I was so cold. lobby is warm but theater freezing. this has happened before. do not understand why they will not put up some heat.

I've gone to this theater for about 20 years and never really had a problem with it until tonight.



I purchased a voucher for two discounted movie tickets from a film production company. The company's website listed theaters that accepted the voucher. Pascack was on the list. However, when I arrived at the box office, the girl refused to take them and got rude with me right off the bat. I told her the website said they accepted them and even showed her on my phone. She rudely said she didn't care, and she would not take them. I asked to speak with a manager, but there was not one on duty (on a weekend night, the busiest time for a movie theater? doubtful.). She then told me I had to pay her in cash if I wanted to see the movie...despite the fact that the theater would get the money from the voucher.



Honestly, if she were not totally rude, I wouldn't be as angry as I am. She then proceeded to do the same thing to two other people standing in line. With that attitude, she can keep the tickets. I will not set foot in this theater again, and, while I usually support independent establishments like this one, I hope they go out of business. I work in customer service, and I know that there's absolutely no reason to treat a customer with that type of attitude.