Your Family Doctor

While Dr. Hooker is a good physician, he has a seemingly incompetent staff when it comes to patient service. After following the pre-recorded instructions about re-filling prescriptions, the pharmacy has been trying to get clearance to refill her blood pressure medicine for almost 2 weeks!!!. No messages, no word as to the reason for delay. Is this the quality of personal attention you would want?

I have been seeing Dr. Hooker since 1999, when he was originally in his Texas City office. He moved to Your Family Doktor in 2001, or thereabouts. He has always been professional and kind. Willing and generous to take the time with his patients and actually talk. Being of the medical industry myself, I appreciate all the small nuances that encompass the doctors and nurses regarding their each individual roles. I have also seen Dr. Bortollotti (sp? she is no longer with the group) and Dr. Hanson, both very professional and genuine in their field. All the staff has gone above and beyond for all of my family and I cannot say enough for how much I enjoy and have the distinct pelasure of being counted as one of their patients.
There have been issues, somewhat ongoing, with front office personnel. They do have a high turnover rate. But, and this is not something bandied about, there is a high turnover rate period in the medical industry. That nurse who took care of your family a few years ago in the hospital? He/She has probably moved on to another facility, possibly another state altogether. We also cannot base our opinions on staff that has less than a year of vocational/technical education. We must deal in facts. And the facts are that the doctors and nurses are above par!
To the reviewer who wrote that someone in the office stated that it takes 3wks for a new patient to get in....I would like to rebutt. I have it on authority that a new patient appt is only one week out, depending on scheduling, and sometimes seen that same day if severity warrants. And, if you have a verbal referral from another patient/doctor, they will move heaven and earth to get you in THAT SAME DAY!
As you can see, I am a nurse. Have been in the field for 25+yrs. There can be some improvements in this office, mainly the front office staffing issues, but barring that, this is an excellent and amazing group of physicians who seek to better your health and care.
That is all.

Staff cares about money, doesn't care if patient is sick. Don't waste your time. Gave this place two chances and they struck out both times. Going elsewhere. Doctors are ok, nothing special, but I know whenever I called to make an appointment the calendar was mostly empty. So that says a lot about the place. (Ppl don't go there)