Walmart Supercenter

Horrible customer service. Pickup is really terrible, if you pickup, remember to check all of your items before you leave. If anything is missing, get it resolved right away because if you call to get it resolved they will not own up to their mistake and hang up on you. I called and the man was incredibly rude the entire time while my mother and I were on the phone. He acted like her disabled lisp made her completely inaudible. So, I was forced to talk to him and he was very impatient. He kept putting us on hold every two seconds and then he accused us of being ignorant and lying, saying “the woman said that’s the first thing she put in.” and we explained to him that we received that (which was dry cat food) and not our missing item ($16 worth of wet cat food). Then he just cut us off and put us on hold again. During that hold, he hung up. We were shocked, but we called back again. A lady answered this time, we explained to her that our pickup order had an item missing and the person we called earlier hung up on us. She ignored the issue at hand and asked “Who hung up on you?”, my mother answered, “some man.”, and the lady hung up. We were very annoyed and disgusted at this point, so we called back again and asked to speak to the manager, who apologized and told us we can just come to the customer service and show our receipt, which I highly doubt will work since our online receipt shows we received the item and he didn’t tell us his name. Anyways, moral of the story is we are still very upset that we got ripped off and disrespected by the staff. We also got another random fee from Walmart that the customer service a few days earlier said would come off, but it still hasn’t. I don’t know what this Walmart is doing, but it’s not funny and my family does not appreciate it.

Not to pleased with it so large, it's too big liked it better when it was smaller and new where everything was.