Farina's

Farina's had the most excellent customer service, the employees really care. The first time I went they really took the time to find the right bike for me. I had to go back when my bike was stolen (my fault for not using a good lock) and they gave me a deal to replace the bike and gave me a ton of tips for not letting it happen again. Great company who cares.

Great place! Great service and inventory.

They do acceptable work, but they manage their time very poorly, which means that they are completely unreliable in terms of getting things done in the time they say they will. In early December 2008, they told me it would take them 3 weeks before they could take my snowblower in for repair. This was before there had been any snowfall. The good news, they said, was that once they took it, they could turn it around quickly. It was Christmas week, but they said that despite that it shouldn't take longer than a week. In their words, it would "certainly" be finished and returned to me by New Year's Eve, after which they close the store completely to take vacation.



As it turned out, they did not get it done in time for New Years Eve, which was the day of another significant snowfall. So after making me wait 3 weeks before they even brought it in, and then sitting on it for another 10 days in their shop, they still couldn't do the job. Granted, one of the 10 days they kept it was a holiday, but with 9 days they had plenty of time. Plus, the coming of Christmas wasn't a surprise; they knew what the calendar looked like before they made their time estimate and they still couldn't get it right. They explicitly said they would get it back to me before their January vacation, but they couldn't get it done. I now have to shovel my driveway by hand while my snowblower sits in their empty shop and they enjoy a few days off.



So in short, if you can find other good repair people you should use them, because you can't count on Farina's to get things done when they say they will.