Department of Human Services

Department of Human services in Hamtramck doesn’t even deserve a one star rating from me. Most of the phone receptionists and workers are very rude, mannerless and disrespectful. They don’t know how to treat anyone nicely without insulting and forcing them to keep their mouths closed and let them only talk. Moreover, they close your benefits suddenly without notifying and falsely claiming that you haven’t returned paperwork when you actually did and on time! They are ridiculous and unbelievable unethical workers. I request the director/manager of this place to check and monitor this place and its workers because they don’t work properly and this is why they end up blaming clients for not returning paperwork when they actually have. Ms. Lejeune, a caseworker is an example of such activity. Please observe this place for dishonesty, they are not serving humans, they are oppressing humans.

Where do I begin? Everything about this place screams "ghetto trash." You have to speak to the employees through a microphone behind bullet-proof plexiglass. Lovely. But that isn't even scratching the surface of how awful this place is. The typical government union workers are rude, unhelpful, and utterly useless. The "case worker" assigned to me was absolutely awful. I was scheduled for a phone interview at 9:45am on a specific date. I waited by the phone all day, and she never called. I then received a letter in the mail claiming *I* failed to make my appointment. Excuse me? She eventually called me 4 DAYS after my scheduled appointment. Which brings me to one of the most frustrating things - they NEVER return voice mail in any reasonable amount of time, so get used to waiting 3-4 days for them to call you back. When I became fed up and emailed my case worker because she refused to return my call, she had the audacity to berate me for doing so because she "doesn't do email." Unbelievably unprofessional. I hate everything about Macomb Co/Warren DHS. I wish I could give it 0 stars.

DHS is governed by the Dept. of Agriculture. If you feel that you are wronged by a caseworker I would suggest contacting them with your complaint. (312)353-6664
If you reach a voice mailbox, leave your contact info and they will call you back...
The number listed above is for the Chicago office and they oversee Michigan DHS Offices..

I can't really judge on the workers since my so called worker has yet to return any of my phone calls but did notify me by mail that I was not approved for the medicare assist program thing due to the fact that I do not have medicare part a even though my medicare card states otherwise and I filed for medicaid and I faxed in everything that I was asked to and the letter stated I didn't. So I'm at a loss as what to do since I cannot get into the office because I cannot drive due

Hideous awful terrible, words just can't describe how bad this office ls! God help you if you need help you're not going to get it from this office. The workers there do absolutely nothing even in cases of extreme emergency. You will never be able to reach them their supervisors or their supervisors supervisor. Because of their Union the workers simply cannot be fired I have heard this from a number of extremely reliable sources. What they do all day is simply beyond me, my guess is they play video games while people starve, freeze to death and endure hideous hardships because they are completely without conscience! In my opinion based on my experience and the workers I've had these people are sociopaths who lack empathy and conscience of any sort whatsoever. I cannot stress this highly enough. If anyone reading this review knows of a way to do something about this please post it on the Internet. You have no idea how much suffering these people are causing. It's a travesty.

Brandy Guinn Payment super at DHS in Pontiac Mi is a racist. Not only that she called me stupid not once but three times, asking me if i could read english because out of the 100 pages ive sent the office i forgot to sign 1 - yes one page. Rather then telling me she closed my case, when i filed an appeal she proceeded to cal me stupid. I told her i was not going to be talked to that way I had my representative call her and she proceeded to tell my representative i was mental and needed help.

ZERO RATING FOR THIS OFFICE. I've been trying to reach someone for three days. I now find my rep is out of the office, a temp is handling her cases, and her mailbox is full. I can't connect with someone and I received a letter that must be handled now! This is unacceptable. I left messages with no return call. Is this the best the State of Michigan DHS can do? The general operator was rude when I finally got her - and she transferrrd me to a supervisor at my request - but again I had to leave a message. I realize times can be difficultt with low employment - but this is ridiculous. DHS made an error - and when I try to call back to resolve this - I can't reach anyone! ZERO RATING.