Toyota Of Wallingford

A great experience marred by Rob Rypysc in Finance



My wife and I had an overall good experience. Our Sales gentleman, Eric Concepcion was terrific. He was honest, helpful, accommodating, and genuine. He answered all of my questions without being forceful. He accommodated us well, as we had a toddler with us and needed to come back two additional times. Our salesman, Eric, even came in on his off day so that we could test drive while our daughter was still at Day Care. I would deal him again and recommend him to anyone.



Unfortunately, the same cannot be said for Rob Rypysc in Finance.

We had been preapproved from a lender with a good rate, length and payment. The lender said that Toyota was an eligible dealer and that only a phone call and our reference number was needed to approve the loan. Rob blantantly lied to us and claimed that he did not deal with our lender and tried to sell us to a different lender we were not interested in. When we tried to call the lender to resolve the issue, Rob went so far as to tell us we had to call from the sales floor because he had another customer waiting. So, in the middle of our financial consultation, he basically kicked us out.

I can't stress enough how rude, dishonest, and inconsiderate he was to both my wife and I.



We waited 30 minutes to speak with the finance manager, Sohail. When we did, he quickly showed us our lender at the top of the lender list, made a quick phone call to thelender, spoke with someone briefly that he seemed quite personable with, and gave us the loan we wanted with the lender that Rob claimed was not affiliated with the dealership. Sohail apologize for the ordeal and even brought my daughter a teddy bear.



Its too bad that one guy in the finance department, Rob Rypysc, ruined what was otherwise and pleasant and effortless experience.