Newburgh Auto Glass II

STAY AWAY FROM NEWBURGH AUTO GLASS in Newburgh. I had used Newburgh Auto Glass II in Walden a few years ago and had a good experience. I decided to give them my repeat business & had a windshield replaced on my vehicle on a Friday. 4 days later we had inclement weather and I went out to my vehicle to find water POURING in through my windshield seal and running into and dripping on the dashboard. I immediately went back to Newburgh Auto Glass and the man was very apologetic (said he had been doing this "15 years and this never happens..") and told me to drop it off for a day whenever I could so he could fix it. This morning I brought my vehicle to be repaired. The woman in the office was extremely rude and unprofessional. Suddenly this went from being a one day repair to two days - not ok. I will not be returning to Newburgh Auto Glass, and I still have a vehicle with a bad water leak. STAY AWAY. Spare yourself the headache and pay a few extra dollars to have your job done correctly!!

DO NOT TAKE YOUR VEHICLE TO THIS AWFUL PLACE!!!



I had a crack in my front windshield after a storm and through my insurance company I contacted Glass America to repair the window.



After several reschedule appointments due to the winter weather--- Glass America came to replace the shield on a Saturday morning. After removing the old shield glass and replacing with a new shield-THE TECH CRACKED MY NEW shield that was placed on my car. He assured me that the small crack could be repaired and that he would return the following weekend to repair it. After letting the car sit for an hour--per the technician's suggestion I proceed to drive my vehicle. The crack started to expand--at which point the vehicle had to be parked indefinitely. The technician assured me that this "never happens" and that he would return the following Saturday to replace the glass.



FOUR WEEKS LATER...after several attempts on my end to have the crack repaired Glass America scheduled an appointment on 3/2 to repair the wind shield. I scheduled my appointment for 12:30p when I would be home. When I arrived to my residence I was surprised to see that the window had been worked on--WITHOUT ME BEING PRESENCE as I had requested. Not only had Glass America ILLEGALLY entered my vehicle--they damaged the seal around my wind shield and left a copious mount of snow inside my UNLOCKED vehicle which is parked on the street.



They have now scheduled YET ANOTHER appointment to come fix the seal--to which they also claimed this type of damage "never happens". IT HAS NOW BEEN 6 WEEKS and my vehicle is still not repaired. This is the absolute worst glass repair business in the area. They refuse to acknowledge the inconvenience they have caused & every time I call to speak to the manager they are conveniently not available.

Unfortunately, I had a bad experience with Mr. Yannone. He ripped my leather rear seat while repairing my rear windshield. When I showed Mr Yannone the damage, he totally denied any responsibility for the damage. If you do use this shop, show Mr Yannone the condition of your vehicle before any service. He will not back his work,and will deny he committed any damage completing his glasswork.