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Reviews
06/26/2017
I have alwsys had a great experience at this McDonald's great crew pleaser managers I know from experience how hard it is in the fast food industry no one ever wants to give a good report people only want to say something about their experiences when it's bad.
07/16/2014
I am a general manager at a family dining restaurant in Muskogee and although I understand that in the food industry mistakes are made but this McDonalds has really left a bad taste in my mouth. Today was not the first time I've has a bad experience. A few weeks ago I ran through the drive thru to get dinner for my family of 7. When I get home I'm missing a few cheeseburgers. I worked all day and didn't feel like making a big deal over a few dollars. Another time a week ago I stopped in for breakfast and ordered a bunch of burritos, most of which we had to cut off the ends because they were to hard to bite into for my kids. Again didn't want to make a big deal over something small. But today I'm swearing off this store all together. Which is a lot of money if you consider each visit a few times a week is over thirty dollars. Today I went through the drive thru and ordered 7 double cheeseburgers 2 McChickens with extra mayo, 5 orders ofsmall fries, 9 cookies, and my food the new clubhouse crispy chicken meal. When I pulled up to the second window I could see the girl playing around and another worker attempting to mop under the girls feet. I got my drink and then she handed me a bag I asked if that was everything and she carelessly said yea. When I got home my kids and I unloaded the bag. We found only the two chicken sandwiches and 6 burgers and 5 fries. Of course the kids were very upset by not having the cookies. I was equally upset by not having the meal that I paid almost $8 for. I called the store and explained my story. I was told that the meal would be replaced bc they just threw out the food since I drove off. I WAS TOLD MY FOOD WAS IN THE BAG AND DIDN'T JUST DRIVE OFF! Obviously the focus is not on the customer considering when I did go get the food I paid for and dove home I still was missing a double cheeseburger and my clubhouse crispy chicken was in fact a burger. Not only are you losing my business but that of my friends and family. Where I work we make sure the guest leaves feeling like they were made whole. You need to reevaluate your focus because I'm sure I'm not the only customer that's had problems.
Details
Phone: (918) 485-9548
Address: 420 S Dewey Ave, Wagoner, OK 74467
Website: http://www.mcdonalds.com/
More Info
- General Info
- We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
- Email Business
- Services/Products
- DriveThru GiftCards MobileOffers MobileOrdering WiFi
- Payment method
- amex, master card, discover, visa, cash
- Price Range
- $$
- Other Links
- Other Email
- Categories
- Other Information
Good For Family: Yes
Good For Groups: Yes
Good for Kids: Yes
Take Out: Yes
Cuisines: Yogurt, Burgers, American, Sandwiches, Fast Food, Hot Dogs, Healthy, Diner, Ice Cream, Cafe, Omelets
Takes Reservations: No
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