More Info
- General Info
- Tune Up Plus provides Quality Car Care to the Hampton Roads area. We strive to be a leader in the automotive repair industry
- Email Business
- Payment method
- all major credit cards, amex, cash, check, discover, master card, visa
- Neighborhood
- Kempsville
- Other Link
- Categories
Reviews
05/15/2018
Provided by DexKnowsBefore this place changed management I took all my vehicles there. I literally spent $1000's of dollars there.
Last year on my way back from Ohio my sunroof was making a clicking noise. I stopped through Tune-up Plus before I even went home. The mechanic told me he knew what it was, that it was my motor. So we set up a time to have it fixed. Idk how long they had it this time but he figured out it had 2 motors to be replaced and it cost me over $1500. Just to get it back and it was STILL MAKING THE SAME NOISE! I put it back in shop and with all I would say they had it probably 4 months, give or take. In all it cost me nearly $2000. And it still wasn't seated good because I could hear air. But I wasn't taking it back over there because I couldn't go another 3 months without my car.
So here we are LESS THAN A YEAR later and MY SUNROOF WON'T CLOSE AT ALL!!!
So pissed!!! $2000 down the drain! Because again, I sure wouldn't trust them again.
Just a fore warning, don't use these people for anything! Not even an oil change because one time that they changed my daughter's oil, they didn't put oil back on it. I guess that would should been my warming not to use them again. But it won't happen again!
Elaine Magoteaux, Virginia Beach, Virginia
05/03/2017
Provided by DexKnowsThese guys are the best!! The managers are two of the most nice, helpful and big- hearted guys. You have a customer for life from me.
03/30/2017
Provided by DexKnowsI want to comment the manager. He has the best disposition of any mechanic I have dealt with over the years. Both affable and knowledgeable. Thank you!!
03/16/2017
Provided by DexKnowsI had work done to my 2001 Grand AM yesterday here at this location. I feel in my spirit the need to tell everybody just how wonderful I was treated. I spent a lot of money and the young lady that operates that location walked me through every dime I spent. i was amazed at what this lady was tellin me because I had just been somewhere else. I tell you if you are not at Tune up Plus you are making a mistake. Its hard to find good, honest, caring people. It took me 75 years to find it so I know. That shop is outstanding!!!
01/31/2017
Provided by DexKnowsI was recently at your Indian River location and your manager was awesome. My car needed some serious attention and the manager joked with me a little bit to lighten the mood. I am very impressed, I will promote this shop every chance I can.
01/19/2017
Provided by DexKnowsI visited the store and the manager was very nice. He took the time to explain what was being done and the cost. He got my vehicle in before I expected he would and it was completed and out the door prior to closing . Excellent customer service. Would highly recommend this location.
12/31/2016
THE WORST EXPERIENCE OF MY LIFE!!
DO NOT GO TO ANY "TUNE UP PLUS." First off, I had an appointment for both of my cars. One car took 2 hours (they thought it was more important to talk about drones then fix my car...my whole family was waiting) and the other took 2.5 hours (they didn't even call me), just for an oil change and tire rotation. Then, I was driving my first car back home and the entire car was shaking all the way home...thought I was going to crash with my family inside. I know how to spend "out of pocket" money to get it fixed somewhere else as I don't trust this company, and NEITHER SHOULD YOU!
11/08/2016
Provided by DexKnowsThe technician at Tune Up Plus was very professional, kind and knowledgeable. The service that my son and I received was excellent. He was able to explain the mechanical situation of my son;s vehicle to us in a way that covered all bases and eased my worries, he was straight and to the point. We were confident that we were getting the best service possible and we are very satisfied with the results. I have now found our new mechanic shop for any future repairs and service and will gladly reefer all my friends and family. Thanks for all your help.
09/20/2016
I give my hat off to the staff. My granddaughter went up there to get her tuned up where most places would have taken advantage of this I received a phone call from the manager because she didn't understand what was going on and he encouraged me to come up there so he could show me what was wrong. When I got there instead of trying to make a mint off the job he laid out the most important stuff then went into what she should expect to do on the next oil change. The manager was on top of things one of the mechanics was horsing around and the manager quickly corrected the problem and got my granddaughter's car out very quickly. Thank you Tune Up Plus for a job well done.
03/23/2016
Provided by DexKnowsThe manager and the young man that worked on my car were excellent. They took the time to explain and show me things about my car, especially as an older beater, to help keep it going. He explained the benefits of services and the downfalls I could encounter should I wait too long. He offered recommendations on service times. Thank you for not treating me like another woman with a car problem.
12/09/2015
Steven, Justin and Mike all are the ones who worked on my 2007 Toyota Camry. they gave me the best customer service in an auto repair shop that I have ever had! They went above and beyond to make sure my car was fixed even better than the service I have received from my Toyota dealership.
08/07/2015
Great service! Courteous and friendly mechanics! I would definitely recommend them to others!
Details
Phone: (757) 474-8863
Address: 5225 Indian River Rd Ste A, Virginia Beach, VA 23464
Website: http://www.tuneupplus.com
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