More Info
- Extra Phones
Phone: (760) 241-9191
- Location
- The Mall Of Victor Valley
- Neighborhood
- West Bear Valley
- Other Link
- Categories
- Other Information
Price Range : Average
Reviews
03/27/2014
Working in retail for sometime i understand the basic plights of running a small shop... I also understand what is right and wrong.
after being a shopper of this store and its sister anime ages for sometime, i found myself in the situation of acquiring a faulty made watch from dark ages.
after making repeat returns and being told to play time roulette of landing in the door when the manager "might" be in; i landed in the store a week after purchase with my defective merchandise and manager in sight.
while its known the shop only offers an exchange, i find it funny the only exchange offered was my faulty watch for the choice of a different colored faulty watch. this could have been simply avoided by offering the store credit for another one of the many items on a shelf.
after pointing out the fact that the watch was literally falling apart inside (including a decal sticking the hour hand inside), the manager offered a return. only before claiming i may be lying and must have dropped or damaged the watch purposefully.
as if the transaction couldn't get any more disgusting, i was offered a return value a full $7.00 less than what i paid. the reason given, and the exact quote "this isn't target or walmart, im a small business"
yes, being a small business isn't easy. treating a customer with fair business practices though, is.
when purchasing from this shop, may i recommend avoiding anything mechanical.
Details
Phone: (760) 243-0638
Address: 14400 Bear Valley Rd Ste 509, Victorville, CA 92392
Website: http://darkages.com
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