Outwest Auto Body & Collision

Let me explain something. I do not give bad reviews. In fact..... This is the first one. Donny and his team treated me so poorly that I am leaving a negative review on as many sites as I can find to do so.



Let me explain. I took my truck to them for an alignment job. They worked on it the first time, and the alignment was still so off I couldn't safely move down the road. This caused me to have to spend my thanksgiving alone cause I had no vehicle to drive down south to be with my family. Taking it back to them I was treated rudely, blown off and then they sat on my truck for a week before even putting it on the rack to fix the problem. I tried to be polite and appreciative of these guys. Even gave them a 20 to grab some beer cause my truck was a little extra work. but when I finally got the call to come pick my truck up the second time, Donny flat refused to talk to me when I got there, and one of the other guys in the shop just handed me keys and told me to get it out of there. This was hands down the worst treatment I have ever received in any service environment. What is worse...... after two different times in their shop, the alignment is still not right. But after their treatment of me the last time..... I'll take it to Rick's in San Andrease. I would be afraid they would sabotage my truck if I took it back now....



NEVER EVER TAKE ANYTHING TO THESE GUYS.