Ron's Truck & Auto Repair

We bought a chevy astro van from the business across the street from Rons on June 16.The dealer said they had to ride with us to take it to a mechanic. This made it difficult to schedule a check with our normal mechanic since it couldn’t be driven there and left, or have just my wife or I just wait for it.They recommended Rons Truck and Auto. They said they had no affiliation with them, and that it was just a convenient place. I will say that when the day came to take it to the garage, the other person wasn’t there and I suddenly didn’t have to have him along on the check.We wound up taking it there and they found no major issues so we went ahead and purchased the van. That weekend, we drove the van to Chicago and noticed the van was running hot. When we got back, I opened the radiator and discovered a build-up of gunk around the neck of the radiator. We took it to our normal mechanic who tried a thorough coolant system flush and we were in hopes that would resolve the issue. However it continued to run hot and ultimately, it was determined to have a leaking head gasket.I Emailed Ron’s to give them a chance to respond or commiserate. Though I understand the nature of the head-gasket leak would make it difficult to find without specifically looking for it, I STRONGLY feel they should have spent 10 seconds looking in the radiator and should have notified us of what they found. However they didn’t. They never responded to my email. I cannot recommend Ron’s to do this check for you. Needless to say, I am disappointed with the results of our inspection.

The customer service at Ron's is exceptional. They got me in right away with a busted hose that was causing my car to overheat and smoke. They quickly quoted me a fair price for parts and labor. When they discovered they didn't have the part I need they called all over town until they found it. If the car had to stay the night, they offered me a ride home. They even have wireless internet free in the waiting area! All-around this is an awesome place. I'll come here again if I ever need to.