Classic Collision of South Atlanta

I've used Classic Collision many years. I got my car back today and this was the best experience yet. The customer service provided was excellent. They are quick to respond, polite and helpful. I took delivery of my car on Wed. before Thanksgiving - a warning light came on to turn the engine off when driving it on Thanksgiving Day. I called on Fri. morning - within 5 minutes of hanging up the, I got calls from Enterprise car rental from someone to come and pick me up to get me back in a rental car and from the towing company to pick up my car - both of which were done within 30 minutesThey wanted the least inconvenience to me as possible and wanted the work on my car to be done properly and to my satisfaction. They found the problem quickly (a small pin point leak) and began work to fix it. I have always been very pleased with the quality of the work at Classic Collision but this time there was a great leap in customer service which was very impressive. I'll be back when needed (hope not too soon) and will tell my friends about Classic Collision.

Repairs were done right and in a timely fashion. Everyone was great as well.

Your crew did an excellent job from start to finish. We are very pleased with everyone's courtesy and professionalism. A job well done. Many thanks for your interest and followup.

Everything was absolutely first-rate. Have been bragging about my experience with you and Geico since I picked up my Jeep. Thanks so much for everything!

I would not waste my time with this collision center due to insufficient/faulty repair work, and lack of communication. After reading several reviews and contacting a local Lexus Dealership which recommended this collision center I decide to have repairs made to my car. On March 22, 20015 I was in an accident after coming home from a long day of work. My car was hit by a trailer which damaged the left and right fenders, front bumper, both front headlights, both front rims, and right tire. On March 23rd my car was towed to Classic Collison of South Atlanta located in Union City off of Buffington Road. Initially the repairs were scheduled to be completed in a week’s time however that week was extended an additional two weeks. The delay in repairs were because the wrong parts were ordered for my vehicle. They also cut corners while completing repairs. I had difficulty getting information about my vehicle the many times I attempted to reach someone. The clerk would give different stories about the delay and assure me she would call back I never heard back. I finally was able to speak with the General Manager concerning repair completion dates for my car who provided inadequate customer service. I now have an understanding of why the employees under him also have terrible customer service. When my car was returned I noticed a lot of faulty repair work. The front bumper on the car had lots of gaps and was not flush with the hood and fenders. Door guards (which my insurance company paid for) was not placed. Needless to say, the general manager stated that he did not notice the door guards were not on the car. I am wondering if he meant to say he was hoping I wouldn’t notice that they were not there because they clearly received payment for them. He stated he would order the parts and all repairs concerning the bumper, right tire, and door would be completed on the same day when all parts were received.

Another week passed without hearing anything so I finally had to contact my insurance adjuster because I was unable to reach the GM about correcting the prior repairs. On May 1, 2015, I was finally able to take my car in for the updated repairs. I dropped the car off only to find out that the GM was no longer handling my claim, but had pushed me off to the Production Manager. I was told to bring my car at opening so repairs would be completed on the same day. They expected me to sit at the shop for 6 hours for the car to be repaired with no alternate vehicle. After a lengthy discussion, the production manager was able to convince my insurance company to pay for a rental car for that day so I could make it to work. I was scheduled to pick my car up at 5 pm, but when I passed the Collison center at 3:00 pm my car remained untouched. Around 4:30, I contacted the production manager informing him I was on the way as scheduled to pick up my car. It wasn’t to my surprise that once again they had failed to complete the repairs at the time scheduled. Finally, on May 5, 2015 I was able to pick up my vehicle needless to say when the right tire was replaced on the car my rim was damaged. I messaged the general and production managers informing them that I was not satisfied and of concerns of repairing rim. In which the general manager stated he would contact me back. Today May 12, 2015 I have yet to hear anything concerning repairing my damaged rim.

Therefore if I were you I would choose a Collison Center that will not cut corners and would do the repairs timely and efficiently.

I would like to say the service with Classic Collision was EXCELLENT. This outstanding service began the first day I spoke to them. Their attitude was polite and his concern was to make sure I understood how the processes work before working on my car. They explained everything to me when I bought the car in for an estimate and everything will be taken care of. They had contacted Enterprise (which is the rental company I chose) and the driver and car was there to pick me up when I dropped my car off for repairs.

Travis was the best customer oriented operations manager I have ever dealt with, classic collision is truly blessed to have an employee like travis .I was out of town working and he took good care of my wife and children made sure the rental was waiting for them when they came to drop off my vehicle. The issues with the car from the hail damage was dealt with in an competent and professional manner he made sure to keep the communication lines open between he and I. I just can go on and on about my visit to you guys facility in union city. The insurance company only approved certain parts of the vehicle to be painted so when I got the roof and the bumpers approved guess who I sent the repeat business because of the outstanding customer service travis and his team gave me and my family, you guessed it classic collision union city.

I took my car to classic collision for hail damaged and my car looks brand new again travis the ops manager took good care of my wife made sure the rental was there waitng when she got there. I just went back again for repeat business. I would use them again if needed and if you need a good professional job done go to the union city, ga locale just ask for travis. sincerily Chris Hill.