Rent a Helping Hand

I have been moved by half a dozen professional moving companies over the past ten years, both in and out of storage facilities, and directly from home to home, so I have a pretty good idea of what to expect. Usually there is one item broken, a couple of dings and scratches, and although it is always disappointing, that is par for the course.This was the worst experience I have ever had. Initially we thought this company was great, as our landlord changed our move-out deadline halfway through our move, and they did hustle to get us out on time. However, they also arrived almost two hours late. I didn't care so much at the time, but they had been warned it was a big move and we were employing them for packing as well as moving, so it did really hurt us when the landlord moved the time of the move up that they had shown up so late, and it bothered me that the reason was that "the guys were tired from their moves the day before." Still, they told us not to worry, they would stay as long as it took to do the job right. I was disappointed after they moved our things into a storage unit to discover that many things I had asked to be saved had been trashed, and that the storage unit was packed so poorly, but I was still grateful for the hustle after the deadline changed, and so I booked them to move us out of the storage unit and in to our new apartment as well. Once I started unpacking, I discovered many, many items missing and broken, and two pieces of furniture rendered totally unusable -- a beautiful, heavy desk that is completely unstable now because the brace to steady the legs is just missing, and a Lazyboy recliner that is bent out of shape such that the top of the chair no longer fits into the grooves between the arms. You fall out if you try to sit in the chair. The owner of the company refused to call me back and finally e-mailed me to say that the items that were missing must have been taken by someone on the street when they were rushing to and from to get us out on time (untrue -- I saw the items in question in our storage unit before the second move and told him so), and that if I was unhappy with their service I should sue and he would see me in court. There was no apology, no offer to have the brace on the desk replaced or any of the broken items repaired, and no response to my questions in reply. I give this company one star for packing some large fragile items very well and for hustle. I am sad to have about a half dozen items to re-frame, a few prints that are now totally beyond repair, a lamp that I loved just missing, dishes and other items broken, and two expensive pieces of furniture rendered unusable. I would never recommend this company to anyone.

Really great service. Jeffrey (the owner) got back to me right away, didn't spend a lot of time emailing back and forth over lots of details, he was efficient, which I greatly appreciated because I was very busy with the move and work. I thought I should confirm the day before (after reading tons of online reviews from other movers who never showed up, or showed up hours late), however the day got away from me and I didn't confirm. Not a worry because there was no need. He was true to his word. The guys showed up, early even (!), which worked great because I was ready for them. They called me when they were 15 minutes away so I knew to look for them. They were smiling, happy, muscular and most importantly, easy to work with. They took directions when I gave it, but they were quite adept at doing this and I trusted their knowledge. Everything got packed in the truck, I drove it to the storage unit and much to my surprise, they fit 16' ft truck of stuff into a 15' storage unit. They did it all with smiles, good demeanor and not a complaint. I highly recommend them and wouldn't hesitate to not only recommend them, but also use them. Nice job Will & Tim! And thanks, Jeffrey!