Peak Primary Care

I have been a patient here for almost my entire life and have always been treated amazingly well. My last visit I was in the room with miranda and we have talked about my health. When she came back in moments later to tell me that my dream of being a mother again were happening. That I was pregnant, I started to cry and she hugged me repeatedly and made me feel so happy. I would recommend this place to everyone. My family, my husband and myself go here and my child will be going here as well.

I just moved to this area and needed a Dr. The entire process was very efficient and professional. I scheduled my appt. and received a follow up message with date/time/address. The building isn't much on the outside, but the inside was clean. The staff are very pleasant and efficient. My appointment was for 9:15 and I was seen at about 9:30 by Miranda. This being my first visit, we spent nearly two hours going over my history, discussing concerns, doing a routine physical. I was very impressed with the fact that I didn't feel rushed and the exam was so thorough. I hadn't even left the office when my first referral called to set my next appointment! Really a great experience, as far as establishing a Dr./clientrelatiinship, so my husband will be scheduling his appointment here, also. They do have some evening and weekend appointments available, also.

Horrible experience. If I had time to change to another dr I would. I have a chronic sinus issue that keeps popping up. Surgery is needed but, in the meantime, I have to have an antibitoic prescribed every time the issue presents itself. When Destiny called me back to tell me that the Dr wouldnt write a prescription over the phone, she was very rude telling me, or you could make an appointment. I said "Ok", then she hung up on me. I hand to call back and got her again, I told her the woman I just spoke to was rude so, she starts arguing with me about how she wasnt rude to me and when I asked to be transferred to the manager, she got all snarky, "oh I would LOVE to transfer you to my manager", her tone dripping with disdain. All this whilst being sick and then having to deal with a crappy attitude.

Beware! After my most recent visit I was shocked to receive a bill through the mail for over $150 for a "long office visit". I saw a PA (physician's assistant, her name was Miranda) for 20 minutes. I was unable to walk because of my medical issues and was told by Miranda that "I need to exercise" and that I "was just high-strung". After walking out of the visit I felt bad enough only to find, weeks later, to find out that I was charged for such a horrible experience! I was never provided a disclosure that there was any sort of "time limit" at any time. And why would they disclose that? Why would anyone willingly choose to see a doctor that puts a time constriction on speaking with their patients? Unethical and overall bad practice.

My scheduled appointment started over 30 minutes late. The receptionist was not present and then she walked into the room with coffee and a large bag of donuts, I assume she left the office. Then the medical assistant came up to me when I was closing out my paperwork and asked which room I was in because the physician failed to label my lab work. Horrible experience

I have been a patient for about 6 months and needless to say I'm very disappointed. I have been referred to specialists too prematurely, was prescribed oxygen around 1-2 months ago and still do not have anyone willing to order it, I am never told results or action plans unless I ask, I have been poked with big needless instead of the little ones, can't get the doctors to call.gr back when I have a significant issue that needs addressing, etc. I would think twice about going to this doctor.

I’ve had the best doctor there for a long time, but the business has taken a turn down. The doctors are scheduled for 15 minute appointments and sometimes double booked. They are overworked and harassed. The staff is best at putting you on hold. I had to call four times for one appointment in May. Don’t bother leaving a message; the call won’t be returned. Today, we had to call to check on a medication for my husband (health issues), and were told ‘the list is too long for them to look.’ He’s currently taking seven medications. I dread calling there for any reason, and no longer use my mobile because it used too many minutes! There is one person who works part time there – not even in the front, who is an angel, and will always give me info quickly. However, I feel I shouldn’t always ask her -- not fair to her. I would pay more if it eased some of the stress trying to get an appointment and getting through it, just to see my doctor. My doctor is well aware of the horrid service and is as frustrated with the staff as I am.

I'm writing this review based on my experiences with peak primary and dr. Imhof. Being her patient for nearly ten years we have decided to take our business elsewhere. She seems to have lost her enjoyment and only seeks to have a volume a patients now! Everything I see her it's for less that a couple minutes and she doesn't seem to concerned about what I'm actually saying. Getting her to call you back or respond after tests is very difficult. Her office staff is rude. Her wellness visits are based on other ways of upcharging more money other than your annual physical. My last physical was incomplete because she was in a hurry. I'm done with peak primary. I'm looking for a dr. Who actually cares about his/paitents!

After being under Dr Imhof's care for upwards of ten years, I needed to change my meds. I was informed that I needed to pay a copay for a doctor visit for a med check.

Due to the economy, I no longer had insurance. It was going to cost me out-of -pocket for the Rx that I needed written, so the office (out of pocket) visit was going to break me.

I spoke in length with the office manager, Bretta and she asked me all the questions the doctor would ask me at the visit. After relaying those answers to Dr. Imhof, I was informed that I still had to come in and they would get me in as fast as possible for the smallest self-pay copay that could do (around 5o instead of 70).

When I went to make the apt, I was informed that Dr, Imhof would be on vacation for the next week or so (this was medicine that you are NOT supposed to quit cold-turkey). So, I had to schedule with a new dr.

I did that, and he got me in and out VERY Quickly (maybe he knew I was trying to keep the cost down). He did not ask me a single new question that the Office Manager didn't ask me, didn't take my blood pressure, didn't weigh me in. NOTHING.

I left, only to get home to a phone call by the FRONT DESK staff that they didn't get my copay. I explained then that the Office Manager had said she would work with me on it (Which she had assured me), only to get an argument from this secretary! She told me that med-checks were policy (yep! Got it!), and that it was "That much money" - I was being charged 78!!!! I told her that the Bretta had said it would be lower amount if it was a quick enough visit, and I was in and out. She continued to argue with me (Don't really know why it was ANY of her business!) and then transferred me to billing where I waited on hold forever and finally had to hang up.

The next week, I had a bill for 98! 98 dollars to have a conversation with me that I already had with the Office Manager.

When I called the Office Manager, we paid phone tag for awhile (I don't know why she didn't just adjust the cost without having a conversation with me), before she just turned me over to a collection agency.

I called her once I realized that we were turned over (We have perfect credit, btw - so this is killing us), and left her a message asking why we couldn't discuss the cost. And how I thought this whole thing was unethical.

I never heard back from anyone there, but got a letter in the mail that since they are turning me over to collections, then they no longer will accept me as a patient and will transfer my file once I choose a new doctor.

Completely unethical. They lost their humanity in the last ten years, and I'm very sad about it.

I moved to area 1 year ago and needed a Dr. My husband had used Dr. Gregory for his kids when they were little and really liked him. I decided to give them a try and glad I did. The staff is very friendly and Dr Imhof and the PA Laura are awesome! This is a great practice.