Bay City Paint & Body

they were called to winch vehicle out of ditch. Hooked to steering and destroyed rack and pinion . Refused to listen to owner when told there's only one place to hook up in front. Whwn speaking to dispatch they said no record of that tow call. Then when asked for their insurance information dispatch got nasty telling me that I have to call my insurance company. Still not resolved nor do they say they winched my vehicle

Do not use this service for towing. I was essentially harassed over the phone because I did not answer my phone while I was at work and the driver could not find the location of the car. My insurance company had booked the tow, not me, and I should not have been screamed at and disrespected in this way. I am new to Mobile and this has made me feel very not welcome here. I gave them the name of the place it was located and that was all I knew, I am not from here. I did not deserve what happened and I urge people not to deal with this either.

My RV needed paint & body work as well as some mechanical repairs.We were traveling through and I took it to Bay City on the recommendation of the local RV diesel engine dealership. David and his crew did a wonderful job. The body work looks as good as new. The mechanical repairs were done well. I asked for an received some advice on other operations and they were exrtremely helpful. Above all, everyone I spoke with there were helpful and courteous. I highly recommend Bay City.

Recently contacted our insurance company to have Bay City tow one of our vehicles to Grand Bay to be repaired. The people who are going to do the repair called me a couple of hours later and told me the Towing Company had left the Drivers' window down and the key was left in the 'on' position... Result Battery dead, and rain has ruined the drivers seat.



Resolve to the situation; talked with the woman who claimed to be the Dispatcher and was told they take no responsibility for what the tow drivers had done... It was up to the drop off location to roll the window up and turn the key off in the ignition... Not much on customer retention or wanting to resolve an issue...



Bottom line, don't use this company!!!