Aqua-Pure Laboratories Inc

I've always been happy with this company, but as of late no one returns my calls and no one picks up the phone. I did contact the H2O Base in Pipersville, as an alternative, who came to do my acid neutralizer service. They were amazing! The techs were professional and knowledgeable and cleaned up after themselves! I'm very happy with them and would recommend them to anyone!

Aqua Pure Labs just ripped me off for $90.10. I have a system in a house that I just bought that has an Aqua Pure Labs sticker on it. I called the company to have the system serviced. They sent a tech out. He looked at the system for a moment and said that they don't work on those systems. He then gave us a $1200 quote for a new system. They charged us $85 plus tax for a service call when no service was performed. I called the company to tell them that this was ridiculous. I was told that I ordered a service call and that is what I got, even though they performed no service other than appearing, which I could have gotten for free since they advertise free estimates. I was even willing to chalk this up as a misunderstanding and I asked if they would reduce the bill. They would not.They were completely unreasonable. I told their representative that I would be contacting the Better Business Bureau. She said that it didn't matter to them. I have since filed a complaint with the better Business Bureau. I also found that they have an "F" rating with the better Business Bureau. In the end we paid $90.10 for a free estimate. Don't let yourself get ripped off next.