Culver's

Culver's is a new restaurant to the Tampa Bay area that has a lot of kinks to work out. First, regarding their food. It is of the same quality that you could expect to receive at any other fast food restaurant the only thing that makes them different is their "supposed" excellent customer service. This is the tactic that the owner uses to convince you to pay those EXTREMELY elevated prices for plain standard fast food that you can get anywhere for a WAY CHEAPER PRICE. I had a recent negative experience with the W HILLSBORUGH location where the employee made an honest mistake with how they prepared my order. But my issue was not with the employee, it was with the actual OWNER, who after answering the phone when I called the next day to request a refund for the meager $5.00 mistake, was not only dismissive but accused me of begging for a hand out for requesting a refund for a mistake HIS employee made, and stated that they don't do refunds. Be cautious in patronizing this restaurant especially when the actual OWNER is clueless about GOOD customer service and INSULTING when asked to give a simple $5.00 refund for a mistake HIS employee made. I recommend that you choose another fast food restaurant, with customer service that is just as good if not better, pay WAY LESS for PLAIN FAST FOOD, and not have to deal with an OWNER who will INSULT you for requesting a $5.00 refund for sub-par service.