Big Time Group

went to get a battery replacement for my wife's watch (Swarovski). The store is the one located by entrance #4 close to Target. I talked to the employee (Brazilian accent with bold head) and asked him if he could replace the battery on that specific watch. Without even looking at the watch he immediately said "yes it will be $15". It turned out that he couldn't open the watch and scratch my wife's watch on the bottom part casing and the corner of the watch when he tried to open it. When he returned the watch I noticed that it was all scratched. I pointed at the employee where the damage was done. The employee didn't even said "I'm sorry" he said that the watch was already scratched in a very rude manner. The employee should have said that he wasn't able to work on that watch because it requires specials tools to open it. It is very concerning when you go to a store and you get this type of customer service experience and a watch that it was in mint conditions all scratched (damaged)