J. R. Bolton Services, Inc.

Currently we have a 13 plus year old conventional AC unit that is broken. JR Bolton came to my business to provide a price to install a new Mitsubishi ductless system. I was very specific in telling the representative NOT to skimp on the equipment. The reason we chose to go with Mitsubishi is because that is the top of the line equipment and our situation required the special application of a ductless system. With all the windows and equipment inside our cafe, we truly need 5 to 6 tons.

The sales representative ignored my request NOT to provide a quote on the minimum equipment. I explained to her my landlord would likely try and minimize the equipment going into our cafe.

The quotation I got was for Opt. 1 - one 2 ton unit for $4,900, Opt. 2 - One three ton unit for $5,700 and Opt. 4 One 4 ton unit for $12,700. Of course my landlord is now stuck on spending $4,900.00. If the JR Bolton Sales Rep had listened to my needs in the first place; my landlord would have agreed to pay up to $8,000.00 for a new system as a new traditional system would cost us about the same but we will have to shut down for at least a day or more to have all the new ducts and all installed. The day the sales rep came to my cafe to provide the quote I expressed these concerns to her and repeated myself a number of times. 5 weeks later, once my landlord agreed to spend the minimum quoted price I contacted the JR Bolton sales rep and expressed my frustration that she ignored my request NOT to under-estimate our needs.

I asked her to lower there price on the $5,700.00 unit to cover her mistake. She not only refused to take responsibility for her error, she replied to me and stated that because she apparently mis-understood me, and our cafe truly needed a much larger AC system; JR Bolton would NOT install the $4,900.00 system. I called to speak with the owner Mr. JR Bolton but he refused to return my call. Now I am stuck having to start the whole bidding process again. We are loosing business and our products are spoiling do to the incredible heat inside our cafe. It is clear to me that she lowballed us so she would get the business.

Now I'm looking at LG's ductless systems. They are thousands less and about the same quality.

What JR Bolton did was kin to offering me a deal on a size 6 shoe when I'm a size 13. Not a good fit at all. JR Bolton is extremely unprofessional. Be careful!!!

Beware Bait and Switch and Employee Threats!

I was having a problem with my Lynx Grill and needed a service call. I contacted several companies and settled on using JR Bolton Services because they could provide the earliest service call. I was very specific the service call was to repair my Lynx Grill searing unit that would not ignite and to replace a wire screen over the searing unit that I had in my possession. I was quoted $85 for the service call and the appointment was set for 2 days later, Wednesday January 13th 2016.

After the service visit my wife was presented with a bill charging $150 for the service call. Knowing I was quoted $85 she tried to reach me on the phone to discuss but I was not available, so she paid the bill. When we reached out to the company for a refund they offered to discount parts needed to complete the repair of $30. So they overcharged me $65 but offered a $30 credit. This was insulting so I requested a refund of the $65 and was told the company doesn't normally do that followed by reiteration of there being a $150 service call fee for grill repairs.

I requested this matter be taken to the owner of the company and I suggested a review of this "Bait and Switch" would soon be posted online. The representative then threatened me by intimating she too could post a negative review on me and that what goes around comes around. I have never been threatened in such a manner and decided the incident should be posted regardless of whether the owner provides a refund.

I don't know what the justification would be for a higher service call fee for repair of one appliance vs. another, but the fee I was quoted should be honored without hesitation. I would never recommend this company.

This is absolutely horrible company. They charged $9815 for A/C work and . I have ask a contract technician for a second opinion and they said I have ruined the warranty and will not service me anymore. A total ripoff! Need to sue them
to bankruptcy.

They installed a heat pump AC combination when I only wanted an AC unit. They began promoting expensive maintenance contracts. I had used them for years, but they seem to have gone down hill.