Fantastic Sams

I went there yesterday. My hair was down to my waist. I usually go to a different salon to have my hair done but really just wanted length taken off. I decided to go to this salon and get it cut to about mid back just to remove some of it before I got a chance to go to my regular stylist. I went in and decided to go ahead and take it shorter...to shoulder length. I showed the girl the edge of my shoulder/arm and said just blunt cut it with maybe some super long layers and angle back from the front a little. It was basically the cut my hair already had minus the length. I left there with the worst hair cut of my life. She butchered the back. It barely touches my collar and she chopped it in crazy chunky layers. Then she angled the side forward to the front. So basically she gave me the one haircut in the world that I truly detests...that ugly modern bob. I even asked her if the hair was all one length and she said yes. It feels like I have chunks of hair missing on the back left of my head...the back doesn't match it. This is going to take forever to grow out to a point that I can end up with even a blunt cut. I will never go back...I got what I paid for a lousy $18 hair cut.

I've been going here for years. I am never satisfied! you tell them one inch they take off two. I recently went to get my hair (very light

blonde) colored a dark blonde to bleach blonde ombré ..... I spent four hours there and spent $100 for myself to get home and realize my hair was a ashy, green color and no ombré existed .... so I went the next

spent another four hours there and they lady split my hair down middle and did about five inch wide sections in the front of left an right side of a dark brown to blonde ombré and didn't touch the back at all so my back is completely ashy and green still and the front is a dark brown not dark blonde to a blonde ends ... it's look blochy and I suggest no one goes there... not worth the time or money I would've rather spent 8 hours at my job & could've just

box colored my

own hair at home for less and done a way better job!

I had a free hair cut gift certificate that I won, so I figured I'd try it out. I didn't need a real cut, I just needed the back of my neck and around my ears trimmed up. I told Janice that I just needed a little off the back and the sides around the ears and maybe 1/4 inch off the bangs. I specifically told her that the top of my head was the perfect length, and didn't need any cutting. 5 minutes later, she starts cutting the hair on top. When I told her it was looking way too short, she told me she was just " texturing" it, and that it wasn't doing anything to the length. By the time the horror show was over, my hair was cut shorter than it had been in years. My bangs were about a whole inch shorter, the top hair was easily 1/2 inch shorter (which made a big difference when my hair was already pretty short to begin with) and she completely rounded out my hair around my head like a sphere. I now look like I'm 7. I told her exactly what I wanted, and she ignored me and tried to tell me what she did was better.



I'm getting married in three days. Now this botched hair cut will be immortalized forever in my wedding pictures. Nothing can be fixed, nothing can make it better. The owner offered to mail me an official letter of apology, and personally called me to apologize again and tried to offer me products or something as an attempt to make amends, which was a nice gesture on her part and I appreciate, but that obviously won't grow my hair back. All I want is for her to sit down with Janice, and all of her other employees as well, and stress to them that the customer is always right. I have a terrible hair cut because my input and desires were ignored. The only thing that might make it better is getting staff who actually listen to what their clients want, instead of assuming they know what is best and chopping off hair without asking if it's alright.