Advanced Appliance Service

He came to our home to look at an appliance issue. Great communication scheduling the appointment and he was on time. That's not a common courtesy any longer and I appreciated it. He looked at the issue, clearly explained what he saw, and what he suggested. He followed through in a timely manner, and our problem was resolved successfully. In addition, he answered our questions about other appliances we were considering purchasing and reliable sources in town since we were new residents.

Came to my home 2x. 1st time said it was unballanced load. Said be sure to not over load washer. 2nd time Showed him a video of it doing this issue but apparently that didnt help, he sorta ran a extreamly small load 5 items, said it was working fine, it didnt do what we said it was doing. First load today day after his vist error code E1 F3. Still not fixed. He is a nice person but not so sure he is capable on whirlpool cabrio.

I see from a previous review someone was using them with a Lowe's Warranty. I, too, had the same problem, however, it wasn't Advanced Appliance's fault. Lowe's had not got the email sent in time for them to come out the day Lowe's had told me. I called in to Advanced Appliance and the girl who answered the phone found my information and said I had been scheduled for a different day, but would get me worked in that day. I then called Lowe's Warranty and this is in fact what happened. The man who came to my house, I think his name is Chuck, was very nice and professional and apologized for the days getting mixed up, even though it wasn't his fault. My dryer was fixed immediately and I even got a call a few days later making sure everything was still working. I will use them again if I need another appliance worked on.

No show, No Call after waiting a week for appointment day to come. Lowe's Warranty work. Lowe's says sorry we will get someone else to come out. Lowe's should stand behind their warranty and nothing but lip service is what you get. Lowe's Service Advantage is a joke. Do not waste your money on their Protection Plans.

Outstanding immediate courteous service! The ONLY delay in dealing with Advanced was waiting for parts from my supplier. Chuck went out of his way - literally - the day my water heater part arrived via UPS at my house to come over after hours and install it. He and Eva are incredibly courteous and professional. I'll call them first every time. The other folks who posted here seem to have had a parts availability issue like me - don't take it out on Advanced - they were AWESOME! FIVE STARS!!

It took 4 weeks to get my clothes dryer back. Sometimes I didn't think the lady that answered the phone ever knew where the repair man was on the progress. I'm not sending anything there again.

Took a little longer to get parts than I would have liked, but the service was very good. Very friendly and helpful people.