More Info
- General Info
- Located in Springfield, Va., Olde Towne Pet Resort offers a variety of grooming services for pets. Its services include bathing, drying, ear cleansing, pawicure and coat maintenance. The resort s pawicure process includes nail trimming, filing and grinding; paw pad skin treatment; and hair trimming. Olde Towne Pet Resort Spa uses antiseptic and healing agents, such as aloe vera gel, eucalyptus oil and chamomile extract for pets with skin allergies. It also offers aromatherapy, hot oil treatment and anal gland cleansing services. Olde Towne Pet Resort has a two story, 27,000-square-foot facility that offers a variety of services, such as grooming, salon, spa treatments, agily training and boutique. Its boutique offers a variety of toys and gifts for pets.
- Email Business
- BBB Rating
- Extra Phones
Phone: (703) 455-1799
Phone: (703) 440-6519
Phone: (703) 455-1791
Fax: (703) 455-1799
TollFree: (888) 475-3580
- Payment method
- all major credit cards, amex, carte blanche, company card, diners club, discover, mastercard, visa
- Neighborhood
- Newington
- AKA
Olde Towne Pet Resort Inc
- Other Link
- Other Emails
- Categories
- Other Information
Parking: Lot
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Reviews
08/22/2012
Just went in for grooming. The groomer did a fine job. However, the front desk staff was TERRIBLE! They were so unhelpful, rude and blatantly disrespectful. I have never had SUCH a bad experience with customer service. Bitter, hateful people like the ones who work at Olde Town Pet Resort have no business working in customer service. I have been a loyal customer of OTPR for 2 years now and I have had SEVERAL problems with this place. I think enough is enough!
Word to the wise, do yourself a favor and find another place for grooming, boarding and day care. This place is a HEADACHE!
09/21/2010
Olde Towne Pet Resort (OTPR) is a beautiful facility and a great business idea. That's where the compliments end. After 7+ years of taking our small dogs there for grooming, we will NEVER take them back. We've had our concerns and hesitations about the security and care at the facility after hearing about dogs "escaping" or being "lost" while in the care of OTPR for boarding. However, after receiving assurances that this could never happen in grooming, we (reluctantly) continued to take our pets. 10 days ago I dropped both girls off for grooming, and when I returned a few hours later to pick them up, I discovered that Maggie was coughing - something she was not doing when I dropped her off. After a trip to the vet, we learned that her throat was injured while in the care of OTPR. The groomer claims that a neck restraint was not used during the grooming process, but the manager failed to investigate to determine what did happen. Their attitude is simply "we're sorry you feel something happened while the pet was in our care". This is stunning and unacceptable. Our dog cannot tell us what happened, and apparently OTPR isn't interested in finding out what happened. We trusted OTPR to give our dogs nothing but tender loving care, and they failed us and our pets. And in turn, WE have failed our pets because we entrusted them to OTPR. On top of the harm that was caused our dog, it is unbelievable that the management doesn't care enough to find out what happened, or to make any efforts to assure us this would never happen again. It probably would not have made a difference to us - how could we ever trust them again? - but the fact that they did not care enough to even try speaks volumes.
Details
Phone: (703) 455-9000
Address: 8101 Alban Rd, Springfield, VA 22150
Website: http://www.oldetownepetresort.com
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