Springfield Orthopaedic & Sports Medicine Institute - Ian M Thompson MD

Asked for an appointment with a particular doctor because he was in network. Was brought back to see the physician's assistant before being briefly seen by the Dr. I had requested. I had no issue with the medical staff, however I was billed under the PA who was out of network and therefore I would have to pay for the visit out of pocket. I was never told I would be seeing the Physician's assistant. The billing person never answered any of the 8 times I attempted to call her and took at least a half day to attempt to return a call (which I was unable to answer) and did not give any other way/better time to reach her despite my request. Finally spoke to another billing person who stated there was nothing they could do except give me a payment plan and request not to see the PA next time. I then reported them to the Better Business Bureau and sent them a letter detailing my complaints and never received a response beside another bill and a threat to send me to collections. Finally after the deadline for a response to the BBB complaint, I received a phone call and they cancelled the bill.

Front desk was wonderful. Nurse was ride she wouldn't even say hello back to me. Then not realizing till the doctor came in that they sent me the wooing paperwork to fill out, the nurse had the nerve to tell me it was my job to realize it sooner and to get the right forms. The doctor wasn't much better, he cut me off constantly and didn't care about the pain I was in and just dismissed me. Will never ever return.