Malmrose Bridal

I feel like I've been swindled. I bought a dress almost a year ago but waited until closer to my wedding date to start working on the alterations. When I tried on the dress at the store it had quite a bit more poof then I wanted but Amy said I simply needed to unpick some of the crinoline and she pulled it back to showed me how it would look once the crinoline was removed. I loved this look so I broke my budget to buy the dress. Unfortunately it isn't a simple alteration like Amy said it would be.

I live in a different state and brought the dress back to my home state with me so I wouldn't have to fly back and forth for fittings. I found a couple different bridal seamstresses who looked at the dress and said that there was absolutely no way to get the look that Amy showed me without completely re-doing the dress (which would cost hundreds).

I called the store to see what could be done to get the dress to look the way Amy showed me. I spoke with the owner Mary who said that since their seamstresses didn't do the alterations and the dress was out of state there wasn't a lot they could do. Mary said that because alterations had been made to the dress (the bustle had been put in and as well as the shoulder lift they recommended) that they might have problems reselling it but that she wanted to make it right. She said that I could mail the dress back to them and she'd look at it and see what they could offer me for the dress. I realize that I wouldn't get the full amount I paid for the dress back but I appreciated the gesture to make it right as I was clearly deceived with how the dress could look. Unfortunately the very next day I received a text from Mary saying she had changed her mind and that I'm just out of luck.

I DO NOT recommend this dress shop to anyone as I don't feel like they can be trusted. They'll tell you that impossible alterations can be made to a dress and then make other promises which they will go back on.

Great company, great people! Tremendous people to work with and unrivaled customer service! Malmrose Bridal is second to none. Highly recommend!

My now wife went here and cannot stop talking about it. She did the private fitting and they went above and beyond for our family. They treated her like a queen that she is. Thank you!

I've been to Malmrose Bridal multiple times with friends and family. Each time it's always an amazing experience. They're so professional and caring at the same time. I would recommend them to everyone! They have a great selection of sizes and gowns too!