GalleryView all (1)
Reviews
04/03/2015
By far my worst dining experience. My friends and I went in around 7ish for dinner and were greeted promptly and courteously and taken to our seats. At first, our waiter seemed fine, asked about drinks, appetizers, and all around seemed ok. Our appetizers, drinks, and dinner came in a timely manner and all seemed to be going well, but that quickly changed. After delivering our food, we never saw the waiter again, not to check for refills, not to check on how the food was, in fact, the next time we saw him was when we had been finished eating for idnsay about 15-20 minutes. When he did stop by, he seemed annoyed that we asked for to go boxes, and then proceeded to say no room for dessert? grabbed our empty plates and walked away while my friend was in mid sentence saying she would like to get a dessert for us to split. It took another 30 minutes for him to return, then asking if we had ordered something else, please note he still hasn't given us a check or refilled and drinks. So my friend ordered her dessert and it came out in a timely manner. We never saw the waiter again. We waited another 45 minutes to get our check, still nothing. Finally we asked to see a manager as our waiters behavior was ridiculous and unacceptable. The manager took a good ten minutes to come over and when he did, he listened to our complaints and then said he would take care of it, there was still no offer to refill our beverages which was one of our many complaints. When he came back he explained that he took a few meals off our bill in the hopes that we would give them another chance. That was laughable as it was now 9:30 and our dinner had now gone on for 2.5 hours. More than half of which was spent waiting for the server to come take our dessert order, and bring us our check. I'm sorry, but this kind of experience is a major turn off, from the server to the managementd laughable solution in the hopes of us ever returning, I will not be returning, and will be suggesting that others I know go someplace else.
Details
Phone: (847) 679-1425
Address: 5435 Touhy Ave, Skokie, IL 60077
Website: https://www.chilis.com/locations/us/illinois/skokie/skokie
More Info
- General Info
- Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Favorites include ribs, burger, fajitas and signature margaritas for dine-in, curbside or delivery.
- Email Business
- Extra Phones
Phone: (847) 679-8051
Phone: (661) 663-4083
Fax: (847) 679-8051
- Payment method
- visa, master card, all major credit cards, amex, discover
- Location
- Village Crossing Shopping Ctr
- AKA
Chili's Grill & Bar (Skokie, IL)
- Other Links
https://www.chilis.com/locations/us/illinois/skokie/skokie
- Other Email
- Categories
- Other Information
Parking: Lot, Private
Wi-Fi: Free
Bike Parking: Yes
Attire: Casual
Good For Groups: Yes
Good for Kids: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Burgers, Caterers, Mexican, American, Take Out, Hot Dogs, Latin American, Bar & Grills
Alcohol: Beer, Full Bar, Wine
Good For Family: Yes
Takes Reservations: No
Outdoor Seating: No
People Also Viewed
- Cappuccino Catering
5500 Touhy Ave, Skokie, IL 60077
- Outback Steakhouse
5535 Touhy Ave, Skokie, IL 60077
- McDonald's
5360 Touhy Ave, Skokie, IL 60077
- Taquero Fusion
7770 Frontage Rd, Skokie, IL 60077
- Golden Wok
5731 N Central Ave, Chicago, IL 60646
- El Fuego Mexican Cuisine
8018 Lincoln Ave, Skokie, IL 60077
- Domino's Pizza
5410 W Devon Ave, Chicago, IL 60646
- Tilted Kilt Skokie
7070 Carpenter Rd, Skokie, IL 60077
- Mei Mei BBQ
6120 Dempster St, Morton Grove, IL 60053
- Amici Ristorante
7620 N Milwaukee Ave, Niles, IL 60714