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05/29/2009
The food is ok, management is inexperienced, arrogant and needs to be trained in customer care.
I had ordered the Vitello Burger to go on several occasions, always liked it. Yesterday I ordered it again when I came home I realized there was Prosciutto on the burger, when I called the to speak to the manager he insisted that this burger always came with Prosciutto. Pretty much insinuating that I must just not remember that I previously I asked for them to remove the Prosciutto, which is not true. I double checked the on- line menu, the burger DOES NOT not have Prosciutto on it.
The manager also told me he wasn't going to give me my money back when I hadn't even asked for it, what I did ask for was for a restaurant credit.
I did not appreciate being talked down to.
Details
Phone: (818) 788-5005
Address: 13702 Ventura Blvd, Sherman Oaks, CA 91423
Website: http://www.vitellosexpress.com
More Info
- Extra Phones
TollFree: (800) 635-4772
- Payment method
- all major credit cards, visa, amex, master card, paypal, discover
- Price Range
- $$
- Neighborhoods
- South Valley, Sherman Oaks
- AKA
Vitellos Restaurant LLC
Vitellos Restaurant
- Other Link
- Categories
- Other Information
Parking: Street, Lot, Private
Wi-Fi: Free
Bike Parking: Yes
Attire: Casual
Good For Groups: Yes
Good for Kids: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Burgers, Caterers, American, Sandwiches, Take Out, Hot Dogs, Italian, European, Continental, Pizza
Alcohol: No
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
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