Forum Nail & spa

I received a gift certificate and that is what brought me to the salon. When I asked the prices for the same services that I receive at my regular salon, I was quoted $27 more than what I usually pay. So I opted to settle for a lesser pedicure without shellac. The pedicure was fine, but my toenails were not filed evenly and I had to ask for them to be fixed. I then proceeded to have a shellac manicure done and the tech acted inconvenienced by my color choice and kept trying to convince me to go with a different shade. I was left with polish on the side of my nails and she seemed annoyed when I asked her to fix it. I'm not sure when the customer service in service establishments, especially nail salons, became more about keeping your nail technician happy by not complaining than actually getting good service.

I went to Forum Nails and got my nails done a few times. I went to go get a new set and the girl asked me if I wanted a new gel they had for an extra 5.00. Instead of a topcoat, it's a new shiny gel. I said sure. Two hours later my fingers were itchy and felt like they were on fire! I had tried a new perfumed lotion, so I thought it was that. I never thought it was the nails or gel considering I have gotten my nails done for years! My fingers became inflamed and had large dry patches. Slowly it got better, but my fingers were VERY dry. I went back to get a fill 11 days after getting the set. The girl asked me about my fingers before I had a chance to ask her about it (thinking it was my lotion).. She informed me that her boss had bought some cheaper products and that the same thing had happened to another customer. She said she was going to change out her solution. After I left, again it happened. I called the salon the next day and told the girl I wanted to talk to her and the manager. I went to the salon and waited 15 minutes to talk to a manager. The manager came over and blamed me for being allergic to the product!!!! lol After years of getting my nails done, I couldn't believe my ears. She laughed and offered NO APOLOGY! They took my nails off and I demanded all my money back. The manager refused and only gave 25.00 (the cost for my last fill). Her attitude "CHRIS" was unprofessional, rude, and unacceptable. Beware ladies.......almost 3 weeks later, my nail beds are red, and my fingers are extremely dry. They look like they have been burnt and they healed. Wrinkled and horrible! No kidding! The holidays are coming and I'm so embarrassed by the way my fingers and nails look. Like a 70 year old woman! Please be careful!