Victory Toyota

Victory Toyota did not honor the deal advertised for Memorial Day Weekend of 90 days for first payment and never told me. I just got the statement weeks later that showed otherwise. I called them to correct this and I was told it was too late because the month of May was over. No kidding! Memorial Day is always the last week of May!

This is a shady dealership. I bought a 2010 Prius here a couple years ago and I asked for an extended "bumper to bumper" warranty to last as long as I was paying payments on the car. They willingly added a year of monthly payments to accommodate my request and I felt that I had gotten what I wanted. However, recently (2+ years later) when I sold the car and I tried to get a refund for the warranty I thought I had purchased, I was informed by Zurich (the company they use for the warranty) that actually my "bumper to bumper" warranty expired at 100,000 miles. The sales team had presented me with a different deal than I had purchased. Also, they changed the interest rate on me when I went in the next day since I had purchased the car later in the day. Without warning it went from 1+% to 3+% when I went in to sign the paperwork the next day. These guys are dishonest and unethical and should be reported to the BBB. I may go ahead and file a complaint myself.

I received a recall notice in the mail where they mentioned not to drive your vehicle until one gets the air bags repaired ASAP. So I telephoned Victory Toyota right away and the Service Department ordered the parts and I made an appointment on a week day as I was worried about the warning about not driving your vehicle. So I show up on the agreed upon date at 7:30 a.m. I was in their waiting room as this was supposed to be a 2 hour repair job. I was approached by one of their service personnel and told that the parts they needed to fix my car was back ordered. They couldn't give me a specific day when the parts would come in. I asked them if these parts were back ordered why didn't I get a call to cancel my appointment so I didn't waste my whole day! They didn't have an answer. If other Toyota dealerships are having problems getting these parts you would think that they would have instructions not to make appointments until parts arrive.

I brought my Custom built Toyota Rav in for a Oil change and checkup. Told the Advisor that the Car needs 100% full Synthetic Oil. After 2 hours the Advisor comes to me and informs me the Mechanic put the wrong Oil in my Vehicle. He assured me that it will be drained and that full Synthetic will be installed. He then told me regular Oil wouldn't hurt my Car. This Rav was custom built in Japan and my Uncle who bought it was informed to only use full Synthetic Oil. Needless to say I No longer trust this Dealership...Dec.2015

This place has by far the WORST customer service and by far the MOST unprofessional people I've have seen in my life. Do yourself a favor and don't bother even going here, and save yourself the load of crap me and my family have been dealing with. They LOVE feed you full of crap to get their sale. Lie lie lie. Enough said.