Schaumburg Ford

Excellent customer service experience.

Mort was listened to our needs and was quick with the process

I had a good experience, it was made easy and I was comfortable.

Jaime was great and helped us find the perfect car in minimal time! We're so happy going home with out new car today!

Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. We then drove "my new car" prior to my buying it (as it was in the show room). He then spent time to show me the nuances of the technology for the car and kept it to a minimum so I could retain it. Nick stated otherwise it would be too overwhelming and he will go over more with me after driving it for a week. He was right! It was very overwhelming after I left.

What started out as a good experience turned badly on our second visit. In order to get us to return to the dealer for that second time, we were told very favorable things about our car purchase but once we started our paper work everything changed. Everything that had been promised was rescinded. The negotiated purchase price and original loan rate were gone but there we sat. Ready to walk out after meeting w/4 staff, the general manager honored all that had been quoted. We were able to get the car at the agreed price and the loan at the rate that was originally quoted as a possibility. We commend the general manager for his integrity.

He worked very hard to make sure I got the exact car I wanted. When the dealership did not have the car, he didn't try to sell me something else but found what I wanted and brought it in the same day. He also took very good care of me during and the time I spent in the dealership.

He knew the product, recognized my needs, which led to a great car buying experience!!!!