John and Mable Ringling Museum of Art

The museum itself is amazing! Well worth the time and $ to go. Unfortunately, I had a bad experience w/service. The grounds are so big that they run golf carts (tram) to and fro. I went w/my family that included my 17 mos daughter in a stroller and my mother. When I purchased my tickets the woman gave me helpful info, plus telling me where the tram stops were. After the we finished our 1st building, we waited on the tram. When it arrived the man told me I couldn't get on b/c of the stroller. I asked if I could fold it up and ride, he said he couldn't do that. A woman had resently broken her leg getting out of the cart, and they had a meeting that a.m. informing them they could no longer accept strollers. He said that there "may" be a handicap cart that could come get us. After waiting awhile, we walked back to the lobby and asked someone else. They checked and said that the 2 handicap carts were not working. We decided to get our $ refunded. When I spoke to the woman that sold me the tickets, she kept telling me that they couldn't do a refund because the tram was unavailable to us. I reminded her 3X that she had me put an arm band on the stroller, then told me where I could catch the tram. I told her that my mother has RA and would need to ride the tram. The woman said that my mother could ride, but we couldn't. I guess she expected us to experience the museum apart. I asked to speak to a s'visor and she repeatedly told me that mgment would not refund for those reasons. She was so rude and arrogant that I finally told her that I was done talking to her, let mgment speak for theirselves. She finally dialed the s'visor and I overheard her say that we had been there all day and was wanting our $ back. I spoke loud enough to be heard on the other end and told her she was lying, we had just been thru that one building. Then she started speaking low, so I couldn't hear what she was saying, but I did. She told her s'visor that she had told me that I may or may not get to ride the tram, I again told her she was telling a lie, that if there was a question about it that I would of clarified it b4 purchasing tickets. After telling her "side" of the story, she handed the phone to me. The s'visor IMMEDIATELY apologized and said she had no problem refunding my $. She had the woman behind the counter to give me one of her business cards. She was very nice and said nothing that the "psychic" insisted she would say. After I got off the phone I told the psychic to try to make a habit out of being honest from now on and left w/a full refund.