Target

My experience with Kyle McBride in the Target cell phone department was absolutely atrocious. He gave misinformation regarding the return period on new cell phones that could have cost me a lot of money, and then denied accountability, and refused to take responsibility like a man, for doing so.



This ended up creating a three week consumer horror show during which I and my daughter (the account was put in her name, to help her establish a credit history) wasted 20 hours fighting with various customer no-service agents at Target and Verizon.



After initially being quite helpful (this whole mess came into being because of poor service and corrupt "hard-sell" behavior on the part of a sales rep named "Graham'), Kyle McBride ended up treating me in the most unprofessional, rude, arrogant, and insulting way I could have imagined, crowing about "all he'd done for me" - after HIS company had put ME through virtual cell phone hell, wasting hours and hours of my valuable time, thanks to MISINFORMATION he and his cronies had given me to get me to buy phones!!



It's obvious that Kyle McBride doesn't know, nor does he care, about what it means to keep his word – or to do his job, which at minimum is to clean up huge problems caused for customers BY HIS OWN COMPANY. Hopefully he'll grow up before he costs Target more customers.



What happened? In a nutshell, we were told we could return our new phones within 14 days at no cost. The cost? A $1240 bill from Verizon.



The bottom line: if you go with Verizon, despite what slimy Target cell phone sales might tell you, the "no-cost return period" is NOT 14 days - it's JUST 3 DAYS!!! You will pay activation feels, after that - in our case, $105 worth of activation fees - which most certainly is not "no cost."



Unbelievable.



Kyle McBride ought to be demoted or fired before he gets Target into more serious trouble with customers and cell service providers. Target cell sales people are horribly trained and simply don't know what they're doing, don't know what they're talking about, and don't care about doing the right thing.



First thing they teach you in kindergarten: when you spill your milk, you tell the truth, and then you clean up your own mess; you don't blame someone else or expect someone else to clean it up for you. I guess McBride missed school that day.



This whole thing was a freaking nightmare for us. The store manager, Jessica Houston, tried to be helpful, at least, and I finally everything got straightened out.



But until I get a sincere personal apology from Kyle McBride, my review will stand as is, and my recommendation to all potential cell phone customers will be ...



AVOID TARGET LIKE THE PLAGUE.