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Reviews
05/30/2013
We made a reservation for a trip to Santa Rosa for a family wedding. As it turned out our family was able to get us a better deal (from a friend) for another hotel in town. We canceled the reservation before the required 48 hrs. I printed a confirm with the cancelation number. The day after the planned arrival date I received a phone call to inform us they would be charging us for one night. Five days and four phone calls later I'm still trying to get it straightened out. Supposedly only one staff member is able to handle this and he isn't there everyday. When I questioned this, the staff member hung up on me. When I called back to confront him about his rudeness he said "I said good-bye first." That is a lie and even if it were true, everyone knows common polite customer service dictates you always make sure the customer is finished before hanging up, by saying something like "is there anything else I can help you with?" You don't hang up in the middle of a conversation. Also, even if I was angry and speaking to him inappropriately, which I wasn't, all customer service reps should know the skills for defusing customer frustrations so they can earn their business in the future, or prevent poor reviews like this. Also if I'd known they don't have AC, like mentioned in a previous review, I wouldn't have made a reservation in the first place. We like to use AC in hotels just to make the room less stuffy, even in winter. Don't stay here. go to the Fountaingrove Inn... very nice and in a nice part of town.
Details
Phone: (707) 545-8530
Address: 2777 4th St, Santa Rosa, CA 95405
Website: http://www.flamingoresort.com
More Info
- General Info
- The Flamingo Resort Hotel & Conference Center is located one hour north of San Francisco s Golden Gate Bridge. Among the hotel s special features are its extensive amount of conference space for corporate and social events, a secluded garden area with a 25-meter heated swimming pool and outdoor spa, Montecito Heights Health & Racquet Club and The Spa. In addition, the Flamingo Resort Hotel offers a variety of guest rooms, including executive suites, poolside rooms, executive and deluxe rooms, which feature practical amenities, such as in-room coffee makers, refrigerators and hair dryers. The Flamingo also provides fine dining at the Terrace Grill rated 3-stars by The Press Democrat with an American wine country theme that serves breakfast, lunch and dinner.
- Email Business
- Extra Phones
Phone: (707) 523-3003
Fax: (707) 528-1404
TollFree: (800) 848-8300
- Brands
- None
- Payment method
- master card, visa, cash, discover, all major credit cards, amex
- Price Range
- $$$
- Location
- Flamingo Resort Hotel
- Neighborhood
- Memorial Hospital Neighborhood
- AKA
Flamingo Resort Hotel-CNFRNC
Flamingo Resort & Hotel
Flamingo Conference Resort & Spa
The Flamingo Lounge
Flamingo Conference Resort and Spa
Flamingo Hotel
Flamingo Conferance Resort and Spa
- Other Links
- Other Emails
- Categories
- Other Information
Parking: Lot, Private
Wi-Fi: Paid
Wheelchair Accessible: Yes
Price Range : Above Average
Pets Allowed: Yes
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