North Bay Ford

More Info

General Info

We are proud to be your local Ford Lincoln dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and everyone's favorite Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including the C-MAX Hybrid, Fusion Hybrid, C-MAX Energi, Fusion Energi and Focus Electric. Luxury customers will enjoy our personalized service when shopping the full line of Lincoln vehicles, including MKX, MKS, MKT, MKZ, Navigator and the new MKC. We also have many used and certified pre-owned vehicles to meet every budget. Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full service garage for all of their maintenance and repair needs, including oil changes, tire rotations, new and replacement tire sales (we offer 13 major tire brands including Goodyear, Continental Tire and Michelin), brake service, batteries, tune ups, radiator, engine and electrical repairs and of course, any warranty work you may need. On select Lincoln models, we also provide complimentary car washes, complimentary maintenance, pick-up services and loaner vehicles.

BBB Rating

A+

BBB Rating and Accreditation information may be delayed up to a week.

Extra Phones

Phone: (831) 425-0598

Brands

Ford

Payment method

discover, master card, visa

Location

Y

Neighborhood

Eastside

Other Link

northbayford.com

Categories

New Car Dealers, Used Car Dealers

Reviews

EH

Elton H.

09/19/2018

Overall

Expertise

Professionalism

Selection

I had the wife pull in to Ford in Santa Cruz to check out trans Leak on her 2017 Ford. Manager was rude and didn't help her or give advice. I had the car towed to Watsonville and had it fixed. If the guy worked for me I would have fired him .

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TS

Taylor S.

06/29/2016

Overall

Expertise

Professionalism

Selection

Terrible business. Took my vehicle here twice. The first time, I had a coolant leak and they told me it would be 2 days. 3 days later I had to call them and they said it would be another 2 days. Another 4 days later and they said it would be a few more days. It ended up being almost a month.

Second time, I brought in my car with 2700 miles on it and it had a tire bulge (picture attached). They claimed I had hit a curb and I told them I didn't and pointed out there was no scuffing whatsoever. They basically insinuated I was lying then tried to discourage me by saying it would take several weeks to get around to it.

Don't do business here, even if it's a recall and it's free. Take it to Watsonville or something. Trust me.

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rodiller

11/30/2009

Overall

North Bay Over Charge/ Parts

I went down to smog my 1995 Ford Ranger pickup at Santa Cruz Tire and Auto Care. The smog station said I needed a new gasoline filler tube which they said North Bay would charge $417.00 for this item. So I looked up the price for it online as a after market item and found that it was selling for $69.00 for the exact same part. But because my gas tank was on the ground and the filler tank had to be replaced and there was no other suppier in Santa Cruz, Ca I had to pay this exhorbitant price to North Bay Ford for this auto part, a almost 400 % mark up by Ford Motor Company.



Not a happy customer and would never recommend a Ford Automomobile they charge way too much to keep them up



Rob Diller

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Details

Phone: (831) 457-5858

Address: 1999 Soquel Ave, Santa Cruz, CA 95062

Website: northbayford.com