Mansell Real Estate

I own a pest control company that serves the Salt Lake Valley (Extermiman Pest Control).



One of the agents for Mansell Real Estate, Gail Mannos, called me saying she was referred by a home inspection company that I have a good relationship with. I was happy to help accommodate her and her clients just like so many we serve. I am very clear with mortgage companies, real estate agents and buyers/sellers about how payment must be resolved before a termite inspection report is released. Gail told me that her clients would pay for the inspection and that if they did not take care of it, she would. The inspection was completed on Sept. 26th, 2014. After completing the inspection, I verbally informed Gail that the inspection passed. Gail said, ok, please send us the report. I gently reminded her that payment needed to be resolved prior to the report being released. (I guess this slipped her mind) She said she would address having the payment taken care that upcoming Monday (Sept. 29th) after the weekend. I made a note to contact her Monday morning. Upon contacting her the morning of Sept. 29th, 2014 she said that the invoice needed to be sent to both her and her client after I had already sent it to her. So, I obliged and did what she asked. We use Quickbooks online, so the payment system is quick and easy to use and allows us to see the history of communication for invoicing as well. After a few days passed and I recognized the invoice was still unresolved, I contacted Gail again and she said she would get with her client to resolve it. I then contacted Gail again on Monday Oct. 6th because the invoice was still open. Gail said she just met with her client and should have talked with her client about resolving the invoice, and that she, Gail would follow up with her client that same day and get back with me the same day. By the end of the day, she had not contacted me. So, the morning of Oct. 7th I called Gail, and her phone went to voice mail. I left a message stating that I was a bit perplexed in that we had performed the inspection a week and half prior, and that she had told me multiple times that her client was going to resolve the issue and that if they didn't she would take care of it. Each time I called her, since she said should would take care of it if they didn't, there was no offer to "take care of it". I let her know on her voice mail that she was not keeping her agreements to get the issue resolved, that we had executed everything we said we would, and that I felt like I was being put off and that if I did not receive a return call on how she was planning on resolving the invoice and sticking to it, I was going to contact her brokerage. Within a few minutes I received a return phone call from Gail in raging hysterics. Telling me that nobody had received a copy of the invoice, that I didn't do my job, that she wasn't going to pay me a dime for the inspection. I promptly and firmly rebuffed her screaming epithet. I then placed a call to Gails brokerage and left a message for her superior, Darren. As I understand it this is a family owned business. I received a call from Darrin who as I also understand, manages the Sandy branch. When he called me to find out what the problem was, he had pretty much already made up his mind on the matter, it was apparent in his tone, he wasn't interested in finding out what the real details of the issue were. I then proceeded to do my own homework in tracking down Gails clients to see if I could just get them to take care of the payment for the inspection. I was able to circumvent Gail, get an email address for the wife of the couple in the transaction, and the payment was finally resolved and I delivered their report electronically within minutes.