SVS Vision

Today, 10/06/2017, was my first visit to an SVS Vision office. I'm a guy, and I hate doctors' offices and shopping. However, my experience at this vision center was amazing. Dr. Eric Balthaser was my doctor (believe there are three at this location), and he spent time discussing my exam results in detail. He discussed different contact options, and he listened to my usage history with both contact and glasses. I wore glasses into his office (didn't bring contacts), and he graciously offered (and provided) a complimentary pair of contacts for my use while shopping for a new pair of glasses. He answered all of my questions. I was assisted in frame selection by Jennifer. Her patience was exceptional. She made suggestions; however, she listened to my opinions. Once I had narrowed the search down to two pair, she obtained a third party opinion from one of her co-workers in the office. In the end, all three of us agreed upon the final pair of glasses for me. Their knowledge and quick lookup of details with my insurance made the whole experience that much easier. I can't say enough positive things about their product selection, their professionalism, and my overall experience. I will return for future visits, and ensure my family does the same.

I bought glasses august 2015. three months later they broke and I took them back in. I was told that davis vision had no warranty on the glasses I bought. so I glued them together and 2 weeks ago when they were beyond glue I asked if I could buy a new frame. I was told no, davis vision wouldn't sell me the frame. SVS offered to sell me a new pair for $174.00. I called davis vision to complain and they told me that they do sell the frames and I was allowed a new frame for 20% off AND my glasses had a one year warranty!!!!! the insurance company was reading the invoice from SVS!!!! I was told me to use blink optical!!!! pat thomas


THANK YOU TO THE REP WHO CALLED AND OFFERED TO MAKE IT RIGHT