Factory Direct Floor

The installations were excellent and totally justified our faith in Factory Direct Floor. Before placing our order, we contacted four, yes four other companies. We are happy to be customers of the company. Thanks Factory Direct Floor!

The staff friendliness of Pat to the speedy efficiency of the installer, it was an incredibly smooth and painless process from start to finish!

They worked extremely hard and did what looks like a great job, all in a timely fashion. We were very pleased with your service and products and will definitely recommend you. Thank you.

I really appreciated the helpfulness and friendliness of the staff in making the arrangements

Very happy with installer, very knowledgeable about their work - give the man a great service!!! Very happy with overall experience.

Factory Direct Floor did a great job installing the hardwood floor in our kitchen and family room!!! We were a little reluctant to put hardwood in the kitchen, however, after discussing with them, and moving forward with the installation in both rooms, we could not be happier with the outcome!! In that we use the kitchen and family room as our "living space", the flow of the hardwood between the two rooms, provides certain warmth and continuity to that space. We have had many very positive comments on our new hardwood floor from visitors to our home! We were also very pleased with the fact that they started and completed the work as promised. They installation was great, and we felt perfectly comfortable having them in our home.

Thank you for your excellent service and for getting my blinds so quickly! I'm extremely happy with the product provided and service. I have already recommended Factory Direct Floors to others and will continue to do so!

The gentleman who helped me place my order was very knowledgeable and helpful. The floor is better than expected. It looks beautiful and will be easy to care for. I liked the way the entire order came wrapped in plastic on one palette.

I am really glad. Including the person who answered the phone, I got great customer service. Chance came out the next day and was fabulous to work with. They were personable, professional, and they did a wonderful job on my wood floors. Our entire family is thrilled with the hardwood stairs and hallway. We feel like we have a new home. We will definitely recommend.

Hello, I just wanted to let you know that Chance came out to my house a few days ago to provide an estimate for flooring for my house. They were very professional, respectful and knowledgeable. I really appreciated the fact that they didn't try to pressure me into buying your product and service. Over the course of the past few days I did my due diligence and received bids from a few suppliers. Factory Direct Floor was lower in cost then two and slightly higher than two. I called Chance two nights later and asked him to bring back the samples they presented to me for final review. I then changed my mind on the configuration I wanted for the house and signed a contract with him. The deciding factor in my awarding the work to factory Direct Floor was the focus on customer service. I hope that the flooring and installers meet the same expectations as my experience with Chance.

Great product...has purchased it many times and recommends it to my customers.

They are very personable and were very cautious and took a lot of care in this job. Cleaned up after him completely. They was great and did an awesome job.

I had hardwood floors installed recently & I wanted to make sure to let you know how fabulous the whole experience was. From the salesman, Chance, to the installers & the completed work, it could have been better!! My floors are beautiful. I was given a web address to contact but I didn't find it. Thank you.

Thank you very much for the beautiful, soft, lovely floor you sold and installed for our family at such a fabulous price. We all enjoy laying, playing, sitting, doing yoga and watching TV on our new Floor! You're the best!

We remodeled our flooring during the summer of 2013. Factory Direct Floor was knowledgeable, friendly, and an absolute doll! They helped us select our Wood floor, and when we had that RAREST of issues--quality control at the service end--they went TWO extra miles to help us resolve the issue. We love our house floor.

In providing the flooring for our home, they displayed an excellent quality of service. During our interactions they maintained a very professional and open level of communication. Not only was there a high level of service, but the prices were also better than other established stores we checked out. Any issues in regards to installation their quickly and without question had things fixed. Looking back over the Factory Direct Floor is compulsory; I would recommend Factory Direct Floor in a heartbeat.

They were wonderful and great to work with. We highly recommend them. We had a laminated floor put in and they did a great job. I have to admit that my family room was one of the easier one, but they took their time and it was perfect when completed. Factory Direct Floors was definitely worth every penny that we spent. The quality of the work was superb.

Factory Direct Floor did all the things that matter to me - managed my expectations, honored time commitments, and provided excellent service. Last but not least, the work was excellent. Thank you. Factory Direct Floor!

Thanks once again for the great job installing our new floor. Your crew did a very professional job. It was a comfort to know that my home was in good hands. I was also impressed by the rate of progress and the overall schedule of the project, which you completed several days ahead of estimate.Thanks Factory Direct Floor!

The floor looks wonderful! Thank you for all the time you spend with us, at the beginning as we consulted with you about our plans. It all fits together beautifully. Please convey our thanks to the installer for a great job - getting all those lines straight is a challenge and they did an amazing job of it. We are very grateful and are basking in the new look. Thanks from us.