Pawin' Around

I have been taking my dog for 2 years to Pawin Around, but won't again, because my dog became very sick during his stay and the owner was extremely rude to me when I complained.

The owner also told me that there were many dogs getting sick at Pawin Around, despite the measures he had taken to prevent this. They accepted my dog knowing about this dog flu epidemic, and when he got sick under their care, the owner said I should have done better research and known not to bring him in.

Unfortunately when we picked him up, our dog would not stop coughing.

When I asked why he was coughing, and they said they didn't know - even though the owner told me he knew about the flu epidemic before I dropped my dog off.

He said all his staff had been given cleanup protocol and they were not accepting dogs that exhibited symptoms - yet when my dog was exhibiting symptoms in their care, they told me they didn't know what was going on, or why he wouldn't stop coughing.

So, I took our dog to our vet. The vet wouldn't let myself or my dog in the building because this strain can spread just by us being in the building. They examined him in the parking lot and confirmed he had the flu strain in question. The total bill was $337.

Illya (the owner) told me he did not have to give me any refund because dogs get sick at daycare all the time. Then, he told me he had taken home all the dogs at Pawin Around, to his house. He told me he did this because there were sick dogs at Pawin around. He said "How do you know it wasn't your dog that got everyone sick?"

Our phone call boiled down to 31 minutes of trying to make my case but having Illya interrupt me to yell - I told him he was acting very unprofessional by yelling at me and he told me I was "acting unprofessional as a customer for requesting a refund".

In the end he told me he wouldn't give me any sort of refund at all and that he was done with this conversation, then he hung up.

Murphy and I love this place. it took time to get an appointment but worth it. my boy always come home tired and sleeps the rest of the day, dreaming of of his busy day. he always is happy to run in and only stops to #1 on the pole out front. if you want your baby to come home happy from a fun day of play, use this place.

best dog daycare ever. or so I think!!!