Hornblower Cruises & Events

This company is scandalous to the core. I booked a cruise with them and we drove all the way from LA and I wanted to take my kids on one of their cruises to show them the Golden Gate Bridge and Alcatraz Island from a boat. When I made the reservation, I was told to be there by 6:30pm. We were running about 10-15 late, so I called and was told that they board from 6:30-7pm, and as long as we’re there by 7pm, it was completely fine. We made it at 6:42pm, only to be told that the boat had left. Then, they had the audacity to try to sell me a more expensive cruise! Is business that bad for you guys? I asked if we could simply go on one of their dinner cruises and simply not have the dinner, as we had reservations that night to a nice restaurant. They refused and tried again to sell me a more expensive option. DO NOT USE THIS COMPANY! IF THEY ARE THAT HARD UP FOR BUSINESS, FOLKS, WHO KNOWS WHAT ELSE THEY SKIMP ON! You might find yourself in the ocean with a life raft trying to swim ashore. HORRIBLE COMPANY AND HORRIBLE EXPERIENCE! I do not want anyone else to go through what I went through with them!