Medfirst Overlook

The staff here is very friendly and professional. I am new to this clinic and due to the staff and the way things are managed at this clinic I will make this clinic my home. After visiting with Dr Loya I requested to speak with the manager Karen. I wanted to let her know how GREAT of an experience I had because most people just want to complain to the manager but no one wants to let them know how great thier clinic is running. Thank you!

I liked this clinic until a few months ago when I went to see my doc and she treated me like a drug seeker because I am very sensitive to meds and refused most she offered and suggested a specific one that HAS worked for me in the past at 1/2 the usual dose (prescribed by a surgeon that I didn't want to pay my deductible to go see just for a refill).



You can never get an acute appointment and well physicals have to be booked 2-3 months out. Today I tried to get my 1 teenager in that hasn't been established there yet an acute appointment and I was told they don't book acute appointments for new patients!!! Since when do you have to be HEALTHY and seen before you are allowed to see a doctor for actually being sick??? Either their office staff is clueless and they need some serious retraining or the entire office needs to be clued in on how medical offices work.



Sorry Medfirst at Overlook...you are fired. I'm hiring a new doc.

If you want a doctor who is never available for appointments and staff that could care less then this is the right office for you.

The medical care was sufficient, but their billing practices are horific. I and my wife went in for wellness physicals, for which my employer pays 100% of the cost. Before they were done with us we had to pay several hundred dollars out of pocket for service we didn’t ask for or know we had received. Be VERY specific about what you want if you go here. Every question they ask may be considered treatment even if they offer you no remedy. I will not go here again if I can help it.