Grome's Sewing Machine Co

My first encounter with Grome's was about five years ago when I took my used Pfaff, purchased from my sister-in-law in for service. I had not sewn for over 40 years and the machine was serviced and like all new craft enthusiasts, I began to buy anything and everything from everywhere to use with my new purchase. I then purchased via eBay, an upgraded Pfaff embroidery machine, and since on eBay, no support, just a complicated, computerized machine that I was sure I could handle. Much to my dismay, many vendors sold me items not compatible with my Pfaff and embarrassed and frustrated, I broke the embroidery unit and felt totally lost for how to use many items purchased for this new adventure. I returned to Grome's and began asking questions. When they understood my 'newbie' quilting/embroidery/sewing dilemma, I was welcomed and my training in the new/updated sewing program began. We asked to sit down with Cyndi, an owner, to go over the top three machines and what they offered. Pros and cons were received, my husband and I left without committing and discussed what I wanted. The same day we returned and purchased my Pfaff Creative Sensation Pro with training support, to learn how not to break this new prize. After much training, I continue to use Grome's for all my sewing needs. I have purchased a Janome S7, Juki serger,Tajima Sai multi-needle and Creative Icon Embroidery machine, each with support and unbelievable customer service. I have my Vantage software and
Artistic cutter. I have gone outside Grome's but always return for that feeling of total support that is not because of anything other than real concern for my happiness in the use of my Grome's purchases. Yes,
I have bought a lot; but only because they gave all to me in support of this new adventure before I bought anything.
Respect is earned not given and Grome's has earned that from me. Thank you