Consultants In Pain Medicine

A bad Dr. but worst staff, I have never been treated so bad before.

Dr. Duncan seemed nice, but the office she is in has the WORST service I've encountered as an adult. When my wife contacted the office for help, she was always delayed, messages not relayed, no phone calls returned, etc. When she called back, there was NEVER an apology (unless she asked to speak to the office manager). The people who answer the phones are incredibly rude.



When my wife had enough, she called to have her records sent to another pain management doctor. The office made it a big deal for her to come in - in person - to sign a release form (they refused to do it over the phone or by fax). My wife did just that, then waited TWO WEEKS. She called her new pain doctor, who had not received the records. When she called Dr. Duncan's office to find out what happened, they told her they didn't have her release form. THIS is the kind of "service" this office gives.



No "sorry", nothing. She was interrupted and asked several times for the fax number of the new office - AGAIN - and she did get an apology - AGAIN, only from the office manager. When I called Dr. Duncan to speak with her about her staff, she told me she couldn't talk to me about my wife because she was now a patient of another doctor.



The office staff is the WORST we have ever encountered as adults. Go somewhere else if you want to be treated with respect.